POS Field Technician - Travel & On-Site Support

Companion Software; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and development

Job summary

Companion Software is seeking a Junior Field Technician to deploy and support POS systems at customer sites nationwide across Australia. The role involves hands-on installation, configuration, and ongoing support, with frequent travel and on-call weekend duties.

You will work with retail, fuel and convenience customers, ensuring installations are completed and systems operate reliably while maintaining strong customer service and technical skills.

Qualifications

• Experience in IT support, field services, POS systems, networking, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to travel extensively throughout Australia and work on-call weekends if required.

Responsibilities

• Install, configure, and commission POS hardware and software at customer locations.
• Troubleshoot and resolve hardware, software, and networking issues.
• Provide onsite and remote support to customers.
• Perform preventative maintenance and system upgrades.
• Train customers and staff on system operation where required.
• Document installations, service activities, and support tickets.
• Work collaboratively with our technical and customer support teams.
• Participate in an on-call roster, including weekends, to support critical customer issues.

Skills

POS systems

Networking

Troubleshooting

Customer service

Travel readiness

Job description

Companion Software is seeking a Junior Field Technician to deploy and support POS systems at customer sites nationwide across Australia. The role involves hands-on installation, configuration, and ongoing support, with frequent travel and on-call weekend duties.

You will work with retail, fuel and convenience customers, ensuring installations are completed and systems operate reliably while maintaining strong customer service and technical skills.