Junior Cloud Support Officer - AWS & Data Products

82 Degrees North; Canberra; On-site; AUD 9,643,000 - 13,776,000; Full time

Job summary

82 Degrees North is recruiting a Cloud Support Officer for a Commonwealth Government agency in Canberra. The role sits in a Product Operations Team, supporting day-to-day cloud data products and services.

It requires hands-on experience with AWS, incident management, and user support in a modern cloud environment. The role focuses on keeping cloud data products secure, reliable, and available to users, working with engineers and product managers in an agile setting.

Qualifications

• 3+ years' experience supporting cloud-based applications or data products in a complex environment.
• Experience with AWS environments and services.
• Experience with incident management and technical user support.
• AWS Cloud Practitioner training or relevant AWS qualification.

Responsibilities

• Provide first-level support for cloud-based data products and services.
• Analyze, triage and resolve user support requests.
• Monitor cloud services and investigate operational issues.
• Troubleshoot cloud applications and escalate complex issues.

Skills

AWS environments

Incident management

Technical user support

Communication skills

AWS training/certification

Job description

Canberra, ACT | Onsite

Active Baseline Security Clearance or higher required

12-month contract + 6-month extension option

AWS | Cloud Operations | Data Products

Australian Government / National Security Environment

Company Description

82 Degrees North is a specialist recruitment agency focused on building meaningful, long‑term relationships with customers, clients, and partners. The organization is a trusted partner in recruiting IT professionals for Australian government roles, combining sector expertise with a commitment to public service. With a strong emphasis on innovation and adaptability, 82 Degrees North stays aligned with emerging trends, technologies, and strategies in IT and government. A team of industry experts in both domains works collaboratively to provide tailored consulting and recruitment services that support candidate success and client outcomes.

The opportunity

82 Degrees North is seeking a Cloud Support Officer to join a Commonwealth Government agency working within a modern cloud and data environment.

You’ll join a multidisciplinary Product Operations Team, supporting the day-to-day operation of cloud-based data products and services used across the agency.

This is a hands‑on support role suited to someone with experience across AWS, cloud applications, incident management and user support who wants to continue developing their technical capability in a highly interesting government environment.

You’ll work alongside product managers, engineers, architects and other technical specialists to help keep cloud data products secure, reliable and available to users.

What you will be doing

• Provide first-level support for cloud-based data products and services
• Receive, analyse, triage and resolve user support requests
• Monitor cloud services and investigate operational issues and incidents
• Troubleshoot cloud applications and elevate complex technical issues where required
• Support the implementation and maintenance of cloud security controls and governance requirements
• Develop and maintain SOPs, operational documentation and knowledge articles
• Work with engineers, product managers and technical specialists to resolve issues and improve services
• Contribute to continuous improvement of cloud products, operational processes and user experience
• Participate in an agile, multidisciplinary product environment

What we are looking for

• 3+ years' experience supporting cloud-based applications, data products or services in a complex enterprise environment
• Practical experience with AWS environments and services
• Experience with incident management, troubleshooting and technical user support
• AWS Cloud Practitioner training/certification or another relevant foundational AWS qualification
• Strong written and verbal communication skills
• Experience working with both technical and non-technical stakeholders
• Ability to manage competing priorities in a fast-moving operational environment
• Experience working within agile or multidisciplinary technology teams

Experience within Australian Government, Defence, National Security or other security-conscious enterprise environments would be highly regarded.

Security Clearance

An active AGSVA Security Clearance will be required for this role. Candidates without an active clearance will not be considered for this role.

Why this role?

This is an excellent opportunity for a cloud support professional who wants to build deeper capability across AWS, cloud operations and modern data platforms without needing to already be a senior cloud engineer.

You’ll work in an environment using modern cloud and data technologies while contributing to capabilities supporting Australia's national security community.

Contract Details

• Location: Barton, Canberra ACT
• Working arrangement: Primarily onsite, with flexibility potentially considered subject to operational requirements (no working from home arrangements should be expected with this engagement)
• Hours: Up to 37.5 hours per week
• Initial term: 12 months
• Extension: Up to 6 months
• Expected commencement: November 2026
• Clearance: Active Baseline or higher

Rate

We expect this role to pay approximately $85.00/hr which is an attractive package for a SFIA 2 position.