AWS Cloud Support – Gov Ops (Canberra)

82 Degrees North; Canberra; On-site; AUD 9,643,000 - 13,776,000; Full time

Job summary

82 Degrees North is recruiting a Cloud Support Officer for a Commonwealth Government agency in Canberra. The role sits in a Product Operations Team, supporting day-to-day cloud data products and services.

It requires hands-on experience with AWS, incident management, and user support in a modern cloud environment. The role focuses on keeping cloud data products secure, reliable, and available to users, working with engineers and product managers in an agile setting.

Qualifications

• 3+ years' experience supporting cloud-based applications or data products in a complex environment.
• Experience with AWS environments and services.
• Experience with incident management and technical user support.
• AWS Cloud Practitioner training or relevant AWS qualification.

Responsibilities

• Provide first-level support for cloud-based data products and services.
• Analyze, triage and resolve user support requests.
• Monitor cloud services and investigate operational issues.
• Troubleshoot cloud applications and escalate complex issues.

Skills

AWS environments

Incident management

Technical user support

Communication skills

AWS training/certification

Job description

82 Degrees North is recruiting a Cloud Support Officer for a Commonwealth Government agency in Canberra. The role sits in a Product Operations Team, supporting day-to-day cloud data products and services.

It requires hands-on experience with AWS, incident management, and user support in a modern cloud environment. The role focuses on keeping cloud data products secure, reliable, and available to users, working with engineers and product managers in an agile setting.