Junior Administration & Customer Service Assistant

Daylight Artistry; Canberra; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Full training provided

Modern showroom and office in Fyshwick

Job summary

Daylight Artistry in Fyshwick is seeking a Junior Administration & Customer Service Assistant to support the busy office and showroom. You will handle calls, enquiries, bookings, and data entry while assisting the sales and installation teams in a friendly, team-based environment.

The role offers full training and variety across customer service, administration, and scheduling in a small, family-owned skylight business serving Canberra and the surrounding region.

Qualifications

• Friendly, positive personality.
• Excellent written and verbal communication.
• Able to use computers and learn new systems.

Responsibilities

• Answering incoming calls and customer enquiries.
• Booking appointments and installations.
• Scheduling jobs and managing calendars.
• Greeting and assisting customers in showroom.
• Responding to emails and online enquiries.
• Following up customers and appointments.
• Data entry and maintaining customer records.
• Preparing basic correspondence and documentation.
• Supporting sales and installation teams.
• General office and administration duties.

Skills

Customer service

Phone communication

Organization

Telephone skills

Data entry

Job description

Junior Administration & Customer Service Assistant

Working alongside our office, sales and installation teams, you will support the busy Fyshwick office and showroom of a well-established, family-owned skylight business servicing Canberra and the surrounding region.

Key responsibilities

Answering incoming calls and customer enquiries

Booking appointments and installations

Scheduling jobs and managing calendars

Greeting and assisting customers in our showroom

Responding to emails and online enquiries

Following up customers and appointments

Data entry and maintaining customer records

Preparing basic correspondence and documentation

Supporting our sales and installation teams

General office and administration duties

About you

Has a friendly and positive personality

Enjoys talking to and helping customers

Is confident and professional on the phone

Is organised and has good attention to detail

Is reliable, punctual and motivated

Has good written and verbal communication skills

Is comfortable using computers

Is willing to learn new systems and processes

Can work well as part of a small team

Takes initiative and is happy to help wherever needed

About us

Daylight Artistry is a well-established, family-owned skylight business servicing Canberra and the surrounding region. We specialise in Solatube skylights, VELUX roof windows and ventilation solutions.

Full training provided

Friendly, supportive team environment

Variety in your day – this isn't just a data-entry role

Customer service, administration and scheduling experience

Opportunity to learn different areas of the business

Modern showroom and office in Fyshwick

If you’re organised, friendly, keen to learn and looking for an opportunity to build your administration and customer service skills, we’d love to hear from you.