Sales and Admin - Window Furnishings

seek.com.au; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

seek.com.au is looking for an organized office administrator to support day-to-day customer coordination for a busy window furnishings business in Sydney. You will work closely with customers, sales representatives, installers and suppliers to keep jobs moving smoothly and on schedule.

The role suits someone who thrives in a busy environment, excels at multitasking, and maintains high standards of customer service and accuracy in records and invoicing.

Qualifications

• Has previous office administration and/or customer service experience.
• Is highly organised and able to manage multiple tasks at once
• Has excellent communication and customer service skills
• Is confident and professional speaking with customers over the phone
• Has good computer and general administration skills
• Has strong attention to detail
• Is reliable, punctual and takes pride in their work
• Is proactive and comfortable following up outstanding tasks
• Can work independently as well as part of a small team
• Is comfortable working in a busy office environment

Responsibilities

• Answering incoming calls and customer enquiries
• Booking new customer appointments and sales leads
• Scheduling check measures and installations
• Liaising with customers, sales representatives, installers and suppliers
• Following up customers regarding appointments, deposits and balance payments
• Preparing and sending customer invoices
• Processing and allocating customer payments
• Maintaining customer and job records
• Checking job paperwork and measurements before orders are placed
• Ordering blinds, curtains, fabrics, shutters from suppliers

Skills

Customer service

Organisation

Communication

Telephone etiquette

Computer skills

Attention to detail

Reliability

Proactivity

Job description

This is a varied, hands-on role where you will be involved in the day-to-day coordination of customer jobs, working closely with customers, sales representatives, installers and suppliers. The role would suit someone who enjoys being busy, is highly organised and is comfortable managing a number of different tasks and jobs throughout the day.

Key responsibilities

Answering incoming calls and customer enquiries

Booking new customer appointments and sales leads

Scheduling check measures and installations

Liaising with customers, sales representatives, installers and suppliers

Following up customers regarding appointments, deposits and balance payments

Preparing and sending customer invoices

Processing and allocating customer payments

Maintaining customer and job records

Checking job paperwork and measurements before orders are placed

Ordering blinds, curtains, fabrics, shutters from suppliers

About you

Has previous office administration and/or customer service experience.

Is highly organised and able to manage multiple tasks at once

Has excellent communication and customer service skills

Is confident and professional speaking with customers over the phone

Has good computer and general administration skills

Has strong attention to detail

Is reliable, punctual and takes pride in their work

Is proactive and comfortable following up outstanding tasks

Can work independently as well as part of a small team

Is comfortable working in a busy office environment

About us

We are a well-established and busy window furnishings business operating in Sydney for 70 years, specialising in custom-made blinds, curtains, shutters, awnings and motorised window furnishings.

Friendly, established team

Varied role with plenty of responsibility

On-the-job training

Long-term opportunity for the right person