Showroom consultant

Watson Blinds & Awnings; Canberra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free Parking

Job security with a well-established

Birthdays off

Awesome team culture

Job summary

Watson Blinds & Awnings in Canberra is seeking a proactive Showroom Coordinator to manage the Fyshwick showroom and enhance product displays for the customer experience.

You will greet customers, liaison with suppliers and internal teams, book appointments and follow up on quotes, and assist with product consultations and basic repair tasks. This is a full-time role with stable daytime hours and strong team support.

Qualifications

• Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders.
• Computer literacy and ability to work with CRMs (Buz, Zelda) and Google.
• Experience in a similar role is beneficial; strong problem-solving, flexibility and a can-do attitude.
• Outstanding organisational skills, attention to detail and time management.
• Well-presented, driven, committed with a positive attitude.
• Commitment to Quality, Integrity, Ease and Experience values.
• Ability to work with minimal supervision and as part of a team.

Responsibilities

• Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience.
• Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner.
• Helping to serve customers in our showroom, consulting on a number of products and services.
• Repairing & maintenance of certain blinds that can be completed in the showroom.
• Full-time 5-day-a-week position with working hours (8.30 am to 5 pm).
• Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom.

Skills

Active listening

Customer service

Communication

Problem solving

Time management

Teamwork

Tools

Buz CRM

Zelda CRM

Google

Job description

About you

Experienced in customer service delivery, you have the resilience to remain calm under pressure.

You have strong active listening skills, can demonstrate empathy for the customer, and focus on their experience.

What will you bring?

• Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders
• Computer literate - able to use/learn customer relationship management databases effectively (our CRMs of choice are Buz and Zelda, and we use Google)
• Experience in a similar role would be advantageous, but more important is a flair for problem-solving, a flexible attitude, and a “can do” approach
• Outstanding organisational skills, close attention to detail, and the ability to manage your time effectively
• Well-presented, driven, committed with a positive attitude
• Commitment to upholding our values of Quality, Integrity, Ease and Experience
• Demonstrated ability to work under minimum supervision and as part of a team

About us

We are an industry leader in the manufacturing and retail space for window furnishings and awnings. We've been family-run for over 50 years and even after growing so rapidly in the recent past, we are still very much a close-knit team. For more information, check out our website: https://watsonblinds.com.au

The Role

• Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience
• Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner
• Helping to serve customers in our showroom, consulting on a number of products and services
• Repairing & maintenance of certain blinds that can be completed in the showroom
• Full-time 5-day-a-week position with working hours (8.30 am to 5 pm)
• Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom

What's in it for you? Glad you asked!

• Free Parking
• Job security with a well-established business
• Birthdays off
• Awesome team culture