DUTY MANAGER - FULL TIME

Moama; Moama; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Meals on shift

Health and wellbeing programs

9 days off in 4 weeks rotation

Job summary

Moama Bowling Club invites applications for a Duty Manager to oversee daily operations, ensure regulatory compliance for entry and uphold exceptional customer service standards.

You will lead the team on rosters, staff allocation, and shift execution, driving service quality, safety, and staff development in a busy, multi-venue setting along The Murray River.

Qualifications

• Leadership and hospitality experience
• Coaching and mentoring of staff
• Dispute resolution skills for staff and guests
• Performance management experience and training
• Ability to respond to emergencies
• Excellent verbal and written communication
• Time management and organisation
• Friendly, professional presentation and positive culture creation
• NSW RSA and Gaming certificates
• First Aid accreditation and readiness to lead safety and service

Responsibilities

• Oversee day-to-day operation of the Club
• Manage staff roster and allocation of duties
• Ensure entry regulations and high customer service standards
• First point of contact for staff and management on shift
• Drive service, safety and staff management across all levels
• Support a positive workplace culture and staff development
• Be available across a 7-day week with rotating day/night shifts

Skills

Leadership

Coaching & mentoring

Dispute resolution

Performance management

Emergency response

Communication

Time management

Positive workplace culture

Education

NSW RSA certificate

NSW Responsible Conduct of Gaming

First Aid accreditation

Job description

About the Role...

Passion and commitment are the driving forces behind Moama Bowling Club’s success. A stunning multi-purpose dining, conference, entertainment and sporting venue, we are acknowledged along the Murray River as a leader in our industry.

To oversee the day to day operation of the Club including but not limited to ensuring regulations for entry into The Club are met and ensuring that the highest standards of Customer Service are provided to all guests at all times.

As Duty Manager you will be the first point of contact for staff and will be responsible for daily maintenance of the roster and allocation of duties to ensure each shift runs smoothly and efficiently.

Your sound leadership skills coupled with your professional presentation and excellent communication skills will see you as a highly valued member of our management team.

This role is ideally suited to a natural leader who has a keen eye for detail and the ability to drive service, safety and staff management at every level.

Key Selection Criteria:

• Leadership skills to ensure all Team Members follow the correct procedures to guarantee a safe, positive and memorable experience for guests at all times
• Sound knowledge and experience in Hospitality
• Coaching and mentoring skills to train and develop team members
• Dispute resolution techniques to resolve staff and customer grievances in a timely and efficient manner ensuring a positive business outcome is achieved
• Performance Management training and experience
• Ability to think on your feet and effectively respond to and participate in emergency situations
• Excellent verbal and written communication, interpersonal and time management skills
• A friendly and outgoing personality and impeccablepresentation
• Drive to promote motivation and a positive workplace culture among all team members
• NSW Responsible Service of Alcohol certificate required
• NSW Responsible Conduct of Gaming certificate required
• Current First Aid accreditation

This is a key role in our business and it's important that you are capable of working efficiently in a busy work environment.

The roster for this position is on a 4 weekly rotation and includes both day and night shifts and applicants must be available across the 7 day week.

What's in it for you...

As well as a generous salary, this position will enjoy at least 9 days off in every 4 weekly rotation, the provision of meals whilst on shift and have access to Health and Wellbeing programs.

For further enquiries, please call Jo Webb, Employee Relations Manager 03 5481 3777.