ITSM & Asset Management Analyst (APS6) - Hybrid, Clearance

Canberra Consulting; Canberra; Hybrid; AUD 117,000 - 131,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Canberra Consulting seeks an experienced APS6 Business Analyst to support a Federal Government Agency within its Digital function. The role focuses on ITSM, asset and configuration management, and improving IT processes while migrating asset information to the ITSM platform.

You will collaborate with the Service Management Office and stakeholders to analyse and improve processes, align ITIL with ITSM tools, and contribute to security maturity improvements for the agency.

Qualifications

• Australian Citizen with Baseline security clearance.
• Experience in IT Asset Management and Configuration Management.
• Experience with ITSM processes and ITIL-aligned platforms.
• Experience with CMDB population and data integrity.
• Ability to facilitate workshops with technical SMEs and senior stakeholders.
• Ability to plan and lead workstreams in systems implementation projects.
• Ability to work independently in changing environments.

Responsibilities

• Conduct stakeholder interviews and facilitate workshops to establish requirements.
• Analyse current business and system processes to identify opportunities, issues and risks.
• Gather, analyse and document detailed business, functional and non-functional requirements.
• Develop process maps, specifications, recommendations and supporting documentation.
• Design future-state processes considering compliance, system capabilities and efficient methodologies.
• Support IT Asset and Configuration Management process improvement and redesign.
• Assist with alignment of ITIL processes and ITSM platforms.
• Undertake data research, extraction, analysis and presentation.
• Develop human and system process workflows.
• Provide business analysis support to project managers and contribute to successful project delivery.

Skills

Stakeholder interviews

Workshops facilitation

Business analysis

Requirements gathering

Data analysis

ITIL/ITSM knowledge

ServiceNow familiarity

ManageEngine ServiceDesk Plus

CMDB data integrity

Tools

ServiceNow

ManageEngine ServiceDesk Plus

Job description

Canberra Consulting seeks an experienced APS6 Business Analyst to support a Federal Government Agency within its Digital function. The role focuses on ITSM, asset and configuration management, and improving IT processes while migrating asset information to the ITSM platform.

You will collaborate with the Service Management Office and stakeholders to analyse and improve processes, align ITIL with ITSM tools, and contribute to security maturity improvements for the agency.