IT Technician

Balcombe Grammar School; City of Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Balcombe Grammar School – Mount Martha VIC is seeking an enthusiastic IT Technician to join the IT team and deliver high-quality technology support across the School. You will work with staff and students to ensure reliable, secure technology for teaching, learning and daily operations.

Reporting to the IT Manager, you will provide first-level support, troubleshoot across Windows and Apple devices, and assist with deployments using Autopilot and Intune, while contributing to ongoing IT

Formación

• Proven customer-focused IT support experience.
• Experience with Microsoft 365 and Adobe applications.
• Familiarity with Windows and Apple operating systems.
• Current right to work in Australia and WWCC/Police Check.

Responsabilidades

• Provide first-level IT support to staff and students via Service Desk, phone, and in person.
• Troubleshoot hardware, software, connectivity and user-access issues; escalate when needed.
• Assist with deployment, maintenance and management of Windows devices using Autopilot and Intune.
• Support Apple iOS device fleet and classroom technologies.
• Maintain staff and student laptops; manage hardware warranty processes.
• Assist with onboarding/offboarding and user accounts.
• Support applications including Microsoft 365, Office, Adobe, Schoolbox, Synergetic.
• Assist with Wi-Fi, printers, and security systems.

Conocimientos

Strong analytical skills

Customer service

Communication skills

Problem-solving

Time management

Team collaboration

Digital literacy

Confidentiality

Educación

Tertiary IT qualification

Herramientas

Microsoft 365

Adobe applications

Intune

Autopilot

Windows

Apple macOS

Descripción del empleo

Balcombe Grammar School – Mount Martha VIC

CSV Limited is the governing body for three successful independent schools in the South Eastern suburbs: Balcombe Grammar School (Mount Martha), Casey Grammar School (Cranbourne East) and Clyde Grammar (Clyde North).

Balcombe Grammar School is committed to providing a high-quality education and nurturing environment for our students. With a strong focus on academic excellence, character development, and extracurricular opportunities, we are proud to be a vibrant and inclusive community that empowers our students to reach their full potential.

About the role

Balcombe Grammar School is seeking an enthusiastic and solutions-focused IT Technician to join our IT team and provide high-quality technology support to staff and students across the School.

This is an excellent opportunity for an IT professional who enjoys working directly with people, solving problems and supporting technology in a dynamic educational environment. You will be part of a collaborative IT team and play an important role in ensuring our staff and students have reliable, secure and effective technology to support teaching, learning and day-to-day operations.

What you'll be doing

Reporting to the IT Manager, the IT Technician will provide a broad range of first-level technical support and contribute to the ongoing maintenance and development of the School's technology environment.

Your responsibilities will include:

• Providing responsive first-level IT support to staff and students via the Service Desk, phone and in person.
• Troubleshooting hardware, software, connectivity and user-access issues and escalating complex matters where required.
• Supporting the deployment, maintenance and management of Windows devices using Microsoft Autopilot and Intune.
• Supporting the School's Apple iOS device fleet.
• Maintaining staff and student laptops and managing hardware warranty processes.
• Assisting with staff and student onboarding and offboarding, including user accounts and access.
• Supporting applications including Microsoft 365, Microsoft Office, Adobe, Schoolbox, Synergetic and other learning technologies.
• Supporting printers, photocopiers and associated access systems.
• Assisting with Wi‑Fi, network connectivity and internet access issues.
• Maintaining and supporting classroom technologies, including interactive whiteboards and Vivi wireless presentation systems.
• Supporting school security technology, including CCTV, security systems, school bell and PA systems.
• Providing backup support for audio-visual events and equipment maintenance.
• Maintaining accurate Service Desk records and internal IT documentation.
• Providing guidance and training to staff and students to build confidence and digital literacy.

What we're looking for

We are looking for someone who is technically capable, approachable and genuinely enjoys helping others.

You will demonstrate:

• Strong analytical and problem-solving skills.
• Excellent customer service, interpersonal and communication skills.
• The ability to troubleshoot proactively and work independently.
• Strong time‑management skills and the ability to prioritise competing requests.
• A collaborative approach and the ability to work effectively as part of a team.
• An interest in emerging technologies and a commitment to ongoing professional development.
• The ability to maintain confidentiality and exercise sound discretion.
• Proficiency with Microsoft 365, Microsoft Office and Adobe applications.
• Familiarity with both Windows and Apple operating systems.
• Relevant IT knowledge and practical technical capability.
• Proficiency in Microsoft 365, Microsoft Office and Adobe applications.
• Familiarity with Windows and Apple operating systems.
• Strong troubleshooting and customer service skills.
• Current right to work in Australia.
• A current Working with Children Check and satisfactory Police Check, or willingness to obtain these as required.
• Tertiary qualification, or current enrolment in a relevant IT discipline (University or TAFE).
• Previous experience in an IT support or service desk environment.
• Experience with Microsoft Intune, Autopilot, Apple device management or similar technologies.

What we offer

Balcombe Grammar School is committed to providing a supportive and inclusive work environment that values hard work, dedication and workplace enjoyment and satisfaction.

Close date: 4:00pm on Monday 12 October 2026

CHILD SAFE STANDARDS

Balcombe Grammar School is committed to ensuring that all those engaged in our school promote the fundamental right of children and young people to be respected and nurtured in a safe school environment. We have zero tolerance of child abuse and expect all of our staff to:

Be aware of, understand and comply with the School’s Child Safety Policy and Code of Conduct, including the Child Safe Standards, and demonstrate behaviours in accordance with these.

Be in possession of a current Working With Children Check (WWCC) and Police Check.

Respond according to the school’s policies and procedures when interacting with children and young people, taking all allegations and concerns very seriously.

Be committed to providing a safe environment for all children and young people, promoting physical, emotional and cultural safety.

We take this opportunity to thank all applicants and wish them well in their employment pursuits.