IT Systems Support Specialist - Varied Roles Visible Impact

Metcash Limited; South Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

K&B Timber & Hardware Pty Ltd is seeking an ICT Systems Support Officer to be the first line of contact for IT service requests and incidents across K&B. You’ll respond, triage, resolve, and escalate as needed, with a mix of onsite and remote support, and occasional after-hours work.

This full-time role offers diverse responsibilities, from password resets to supporting bespoke factory machinery, with opportunities to learn industry-specific systems and contribute to continuous improvement.

Qualifications

• Experience supporting Windows 11, iOS and Microsoft 365.
• Knowledge of Active Directory and Group Policy.
• Retail tech support experience (POS/EFTPOS).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.
• Organised and able to work independently.

Responsibilities

• Provide onsite and remote IT support.
• Troubleshoot hardware, software and retail systems.
• Manage incidents through to resolution.
• Deploy devices and support site technology.
• Maintain IT assets and documentation.
• Support projects and continuous improvement.
• Train and support end users.
• Identify and prevent technology issues.

Skills

Windows 11

iOS

Microsoft 365

Active Directory

Group Policy

Troubleshooting

Communication

Independence

Tools

Sympac POS

PC-EFTPOS

Ring Central

Job description

K&B Timber & Hardware Pty Ltd is seeking an ICT Systems Support Officer to be the first line of contact for IT service requests and incidents across K&B. You’ll respond, triage, resolve, and escalate as needed, with a mix of onsite and remote support, and occasional after-hours work.

This full-time role offers diverse responsibilities, from password resets to supporting bespoke factory machinery, with opportunities to learn industry-specific systems and contribute to continuous improvement.