IT Systems & Support Specialist - First Hire, Shape IT

GWM Australia; Melbourne; Presencial; AUD 70 000 - 110 000; Tempo integral

Resumo da oferta

GWM Australia is seeking a hands-on Business Systems & IT Support Specialist to become the first member of our IT department, supporting colleagues across Australia and New Zealand. You’ll troubleshoot, implement improvements and help lay the foundations for our evolving IT function.

You’ll work with our Head of People & Capability to start with (IT Manager to come), our Head Office and external IT support provider, taking ownership of device provisioning, system upgrades, security, and process

Qualificações

• Broad, practical experience across IT support, business systems and infrastructure.
• Working knowledge of Microsoft 365, networks, server and cloud environments, security and access management.
• Flexibility and adaptability: priorities will shift, the department will evolve, and you’re comfortable adjusting your approach.
• Initiative and ownership: you spot what needs doing, take action and know when to call in specialist support.
• Clear communication—you make technology understandable, not more complicated.
• A relevant IT qualification or equivalent hands‑on experience.

Responsabilidades

• Keeping our people connected: resolving hardware, software, Microsoft 365, access and connectivity issues.
• Making support work better: managing help desk requests, prioritising issues and keeping users informed.
• Keeping systems reliable and secure: coordinating monitoring, maintenance, patching, backups and incident response.
• Getting the essentials right: managing equipment, onboarding and offboarding, user access and practical documentation.
• Connecting the dots: working with vendors and our IT support provider to get issues resolved.
• Building what comes next: supporting system upgrades, strengthening processes and turning recurring problems into lasting improvements.

Conhecimentos

IT support

Business systems

Infrastructure

Microsoft 365

Networks

Cloud environments

Security & access management

Communication skills

Initiative & ownership

Formação académica

IT qualification or equivalent

Ferramentas

Pentana

Descrição da oferta de emprego

GWM Australia is seeking a hands-on Business Systems & IT Support Specialist to become the first member of our IT department, supporting colleagues across Australia and New Zealand. You’ll troubleshoot, implement improvements and help lay the foundations for our evolving IT function.

You’ll work with our Head of People & Capability to start with (IT Manager to come), our Head Office and external IT support provider, taking ownership of device provisioning, system upgrades, security, and process