ICT Help Desk Specialist – First‑Line IT Support

Global Vision Recruitment; Melbourne; On-site; AUD 75,000 - 76,000; Full time

Job summary

Technosoft Australia, represented by Global Vision Recruitment, is seeking an ICT Help Desk Officer to join the growing IT support team in Melbourne. The role focuses on delivering first-level technical assistance to clients and internal staff, resolving hardware, software, and network issues with a customer-focused approach.

The successful candidate will have at least 1 year of ICT help desk experience, a tertiary IT qualification, and strong communication skills to provide clear guidance and

Qualifications

• Tertiary qualification in Information Technology, ICT, Computer Science, or related field.
• Minimum 1 year of ICT support or help desk experience.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administration.

Responsibilities

• Provide first-level technical support to clients and internal staff via phone, email, and remote support tools
• Diagnose and resolve hardware, software, system, and network-related issues
• Install, configure, and maintain computer systems, software applications, and peripheral devices
• Escalate complex technical issues to senior IT staff when required
• Maintain accurate records of support requests, troubleshooting activities, and system updates
• Assist with user account management, password resets, and access permissions
• Support website, application, and system maintenance activities where required
• Monitor system performance and identify potential technical issues proactively
• Assist in maintaining IT security standards, backups, and software updates
• Provide guidance and training to users on basic IT systems and applications
• Ensure all support tasks are completed within agreed service timeframes
• Collaborate with internal teams to support ongoing technology projects and improvements
• Maintain a professional and customer-focused approach when handling support requests

Skills

Troubleshooting

Windows OS

Networking

Communication

Teamwork

Education

Bachelor’s in IT or related field

Job description

Technosoft Australia, represented by Global Vision Recruitment, is seeking an ICT Help Desk Officer to join the growing IT support team in Melbourne. The role focuses on delivering first-level technical assistance to clients and internal staff, resolving hardware, software, and network issues with a customer-focused approach.

The successful candidate will have at least 1 year of ICT help desk experience, a tertiary IT qualification, and strong communication skills to provide clear guidance and