Business Systems and IT Support Specialist

Great Wall Motors; Melbourne; Vor Ort; AUD 55.000 - 90.000; Vollzeit

Zusammenfassung

Great Wall Motors is seeking a hands-on Business Systems & IT Support Specialist to join as the first IT member across Australia and New Zealand. You will span day-to-day IT support, system improvements and governance, ensuring people stay productive and secure in a growing environment.

You’ll troubleshoot laptops, manage the help desk, coordinate external providers, onboard/offboard staff, and help shape the IT function for today and tomorrow.

Qualifikationen

• Broad, practical experience across IT support, business systems and infrastructure.
• Experience with Microsoft 365, networks, servers and cloud environments.
• Ability to adapt to shifting priorities and evolving department.
• Initiative, ownership and escalation when needed.
• Clear communication and ability to explain tech simply.
• A relevant IT qualification or hands-on experience.

Aufgaben

• Keeping our people connected by resolving hardware, software, and access issues.
• Managing help desk requests and prioritising issues.
• Coordinating monitoring, maintenance, patches, backups and incident response.
• Onboarding and offboarding, equipment management, user access.
• Working with vendors and external IT support to resolve issues.
• Supporting system upgrades and process improvements.

Kenntnisse

IT support

Microsoft 365

Networks

Servers

Cloud environments

Security & access management

Communication

Initiative & ownership

Problem solving

Adaptability

Ausbildung

IT qualification or equivalent

Tools

Pentana

Jobbeschreibung

Business Systems and IT Support Specialist

First in the department. Big on variety. Ready to make your mark?

Love solving tech problems, making systems work better and being the person people turn to when IT has other ideas? This could be your next move.

GWM is looking for a hands-on Business Systems & IT Support Specialist to become the first member of our IT department, supporting our people and technology across Australia and New Zealand.

This isn’t a narrow, stay-in-your-lane job. It’s an opportunity to roll up your sleeves, bring order to the everyday and help lay the foundations for our evolving IT function.

The opportunity

From troubleshooting a laptop to improving a business system or coordinating an external provider, you’ll bring technical know-how and a practical approach to whatever comes next.

You’ll keep things running today while helping shape better ways of working for tomorrow. Working with our Head of P&C & COO to start with (IT Manager to come), Head Office and external IT support provider, you’ll have partners to call on—and ownership of following things through.

Your day could include:

• Keeping our people connected: resolving hardware, software, Microsoft 365, access and connectivity issues.
• Making support work better: managing help desk requests, prioritising issues and keeping users informed.
• Keeping systems reliable and secure: coordinating monitoring, maintenance, patching, backups and incident response.
• Getting the essentials right: managing equipment, onboarding and offboarding, user access and practical documentation.
• Connecting the dots: working with vendors and our IT support provider to get issues resolved.
• Building what comes next: supporting system upgrades, strengthening processes and turning recurring problems into lasting improvements.

You’re an IT all-rounder with a people-first approach

You’re technically capable, naturally curious and happy to get hands-on. You can switch between helping a colleague, investigating a system issue and improving a process without losing sight of what matters most.

We’d love to hear from you if you bring:

• Broad, practical experience across IT support, business systems and infrastructure.
• Working knowledge of Microsoft 365, networks, server and cloud environments, security and access management.
• Flexibility and adaptability: priorities will shift, the department will evolve, and you’re comfortable adjusting your approach.
• Initiative and ownership: you spot what needs doing, take action and know when to call in specialist support.
• Clear communication—you make technology understandable, not more complicated.
• A relevant IT qualification or equivalent hands-on experience.

Experience with Pentana, system implementations or technology projects would be a bonus.

Why this role?

Variety. Ownership. The chance to build something.

You won’t be stepping into a fully established department with every process already mapped out. You’ll help create the foundations as GWM builds its IT capability—balancing everyday support with meaningful improvements.

If you’re an all-round IT whiz who enjoys change, likes helping people and wants to make a visible difference, we’d love to hear from you.