IT Systems & CRM Specialist — Automation & Analytics

seek.com.au; Gold Coast City; On-site; AUD 85,000 - 130,000; Full time

Job summary

seek.com.au is seeking a Business Systems & IT Specialist to support end-user IT, identity and device management, CRM configuration, reporting, and workflow automation. The role blends support, configuration, and development, requiring independent prioritisation across a varied workload.

You will handle helpdesk, onboarding/offboarding, asset management, and CRM analytics while collaborating with development teams and leveraging Google Workspace, JumpCloud, and major CRM platforms.

Qualifications

• Four to six years in a technical role with ownership of systems or infrastructure.
• Proficiency in SQL and translating business questions into reporting outputs.
• Experience building workflow automations with platforms like n8n, Make, Zapier or Zoho Flow.
• Experience with APIs, webhooks and JSON to connect systems.
• Experience collaborating with development teams to translate business requirements into technical specs.
• Administration experience with Google Workspace or Microsoft 365.
• Experience with identity or device management (JumpCloud, Okta, Intune or Jamf).
• Experience configuring CRM platforms (Zoho, Salesforce or HubSpot).
• Experience supporting end users in a helpdesk/service desk environment.

Responsibilities

• Manage the helpdesk queue and resolve issues for about 100 staff.
• Provide first and second level support for hardware, software, connectivity and access.
• Escalate and track issues through to closure.
• Onboard/offboard staff including device provisioning and access control.
• Maintain device fleet and asset register; procurement and disposal.
• Support telephony and communications platforms used across the business.
• Administer user accounts and access across Google Workspace and SaaS.
• Configure and maintain CRM with fields, layouts and workflows.
• Build and maintain CRM reports and dashboards in Analytics.
• Write SQL queries to support reporting requests.

Skills

SQL

Workflow automation

CRM configuration

APIs

Webhooks

Google Workspace

JumpCloud

Zoho/Salesforce/HubSpot CRM

End user support

Data reporting

Tools

n8n

Make

Zapier

Zoho Flow

JumpCloud

Okta/Intune/Jamf

Job description

seek.com.au is seeking a Business Systems & IT Specialist to support end-user IT, identity and device management, CRM configuration, reporting, and workflow automation. The role blends support, configuration, and development, requiring independent prioritisation across a varied workload.

You will handle helpdesk, onboarding/offboarding, asset management, and CRM analytics while collaborating with development teams and leveraging Google Workspace, JumpCloud, and major CRM platforms.