CRM System Analyst – WA

Satterley Property Group; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary plus superannuation

Hybrid working with one day of work from home

Comprehensive benefits and wellbeing programme

Job summary

Satterley Property Group in West Perth is seeking a customer-focused CRM System Analyst for a full-time permanent position. This role involves supporting the Dynamics 365 CRM system, managing data analytics, and collaborating with users to optimize processes. Benefits include a competitive salary and hybrid working arrangements. Minimum 1-3 years' experience in a CRM or business systems role is required, along with strong communication skills and attention to detail.

Qualifications

• Minimum 1-3 years’ experience in a business systems or CRM support role.
• Strong understanding of IT systems, especially CRMs.
• Excellent communication and customer service skills.

Responsibilities

• Manage day-to-day administration and support of business systems.
• Provide ongoing support and troubleshoot issues.
• Lead data analysis and reporting in Power BI.

Skills

Business systems support

CRM systems

Data analysis

Power BI

Communication skills

Attention to detail

Education

Tertiary qualification in Information Technology/Computer Science

Tools

Dynamics 365 CRM

Excel

Job description

We have an exciting opportunity for a customer-focused CRM System Analyst to join our Business Systems area. This role is full-time permanent based in our West Perth Office, reporting to the Business Systems Lead, and will provide Australia-wide support. The role is responsible for supporting the Dynamics 365 CRM system within the Company regarding functionality, integrations, data management, reporting and analytics. When capacity allows, the role will also support other business system products within the systems architecture.

Responsibilities

• Manage day‑to‑day administration and support of business systems, databases and associated applications ensuring integration with the end‑user.
• Provide ongoing support, troubleshoot issues, perform daily admin tasks (user setup, roles, permissions), and ensure system performance and updates.
• Collaborate with key users and stakeholders to optimise processes within CRM.
• Lead data analysis, development and maintenance of reporting and analytics within the CRM and Power BI platform, staying up to date on CRM trends to enhance functionality.
• Maintain documentation and develop standard operating procedures, provide user training, and advise on best practices for CRM adoption and efficiency.
• Support the review of system functionality including enhancements, changes, system issues, fixes and interfaces with other systems.
• Ensure practices surrounding disaster recovery and backup procedures are maintained and followed to safeguard business continuity.
• Support the business with consolidating data from different sources, the analysis and preparation of dashboards and reporting.
• Provide support with data security, privacy and compliance with industry regulations and best practices.

Qualifications

• Minimum 1‑3 years’ experience in a business systems, application support or CRM focused role with either a tertiary qualification in Information Technology/Computer Science.
• Strong understanding of IT systems, particularly CRMs and the infrastructure/network management.
• Advanced reporting and data analysis skills inclusive of using different platforms e.g., Power BI, Excel.
• Excellent communication, interpersonal and customer service skills.
• Ability to work with a high level of accuracy, attention to detail and timeliness.
• Work rights in Australia; must obtain or provide a National Police Clearance no older than 3 months at time of application.

Benefits

• A competitive base salary plus superannuation.
• Hybrid working with one day working from home.
• A comprehensive benefits and wellbeing programme.