IT Support & Test Engineer – MSP Cloud & Security Focus

MCG Computer Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

MCG Computer Australia is seeking an IT Support & Test Engineer to join our Melbourne team. You will develop and execute test plans, perform system testing, and provide Level 1‑2 IT support across client environments, including cloud platforms and business apps.

You will administer Microsoft 365, Intune, Entra ID and Azure, support Zoho CRM Suite, and work with RMM tools to monitor systems while documenting test results and defects for continuous improvements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent relevant experience.
• Minimum of 1 year's hands‑on professional experience in system and software testing, including technical IT support.
• Strong understanding of software and systems testing methodologies, including system testing, integration testing, regression testing, and UAT.
• Ability to investigate, reproduce, diagnose, and document system and application issues.
• Hands‑on experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and cloud‑based applications.
• Hands‑on experience with Microsoft Intune, including device enrolment, configuration profiles, compliance policies, application deployment, and endpoint troubleshooting.
• Experience working with Zoho CRM Suite and exposure to CRM customisation or integrations.
• Familiarity with RMM tools such as Datto RMM, Kaseya, or similar platforms.
• Experience supporting or testing SaaS solutions, including backup, security, or monitoring systems.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical users.
• Ability to manage workload, prioritise tasks, and work both independently and collaboratively within a team.
• Experience working within a Managed Service Provider (MSP) environment, supporting multiple client environments and service delivery models.
• Hands‑on exposure to Zoho CRM Suite (e.g., Zoho CRM, Zoho Desk), including workflow automation, customisation, and system integrations, or experience with a similar CRM solution.
• Experience integrating Zoho applications with third‑party platforms using APIs, webhooks, or automation tools (e.g., Zoho Flow or similar)
• Familiarity with remote monitoring and management tools such as Datto RMM and Kaseya, including system monitoring, alerting, and automation
• Exposure to testing and supporting managed security and SaaS solutions, including email filtering, SaaS backup, and endpoint protection platforms
• Understanding of cybersecurity best practices within managed IT environments
• Relevant industry certifications (e.g., Microsoft, CCNA, or similar)

Responsibilities

• Develop, execute and maintain test plans, test cases and test scripts across multiple systems and environments
• Perform system, integration, regression, and user acceptance testing (UAT) to validate functionality and performance
• Identify, reproduce, document and track system defects and functionality issues, and assist with verification following remediation
• Provide Level 1-2 IT support, including troubleshooting hardware, software, network, and cloud‑related issues
• Administer and support Microsoft 365, Microsoft Intune, Microsoft Entra ID and Microsoft Azure services, including endpoint management, user access, security policies, application deployment and troubleshooting
• Install, configure, test and maintain desktops, operating systems and business applications
• Monitor and manage client systems using RMM tools such as Datto RMM
• Test and validate SaaS‑based solutions and system integrations, including email filtering, SaaS backup, security monitoring, endpoint protection and security awareness platforms
• Work with Zoho CRM Suite (including Zoho CRM, Zoho Desk, and related applications) to support users, test workflows, and troubleshoot functionality
• Assist in Zoho CRM integrations with third‑party applications and internal systems, ensuring data flow and system functionality
• Create and maintain technical documentation, including test plans, test cases, test results, SOPs and knowledge base articles
• Collaborate with internal teams and stakeholders to support system improvements and ensure alignment with business requirements

Skills

Troubleshooting

Analytical thinking

Communication skills

Independent & collaborative

Cybersecurity awareness

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Microsoft Intune

Microsoft Entra ID

Microsoft Azure

Zoho CRM Suite

Datto RMM

Kaseya

Job description

MCG Computer Australia is seeking an IT Support & Test Engineer to join our Melbourne team. You will develop and execute test plans, perform system testing, and provide Level 1‑2 IT support across client environments, including cloud platforms and business apps.

You will administer Microsoft 365, Intune, Entra ID and Azure, support Zoho CRM Suite, and work with RMM tools to monitor systems while documenting test results and defects for continuous improvements.