MSP IT Support Engineer (Level 1) – Melbourne

Searchability®; Melbourne; On-site; AUD 57,000 - 69,000; Full time

Job summary

Searchability® is seeking a Level 1 IT Support Engineer to join our Melbourne team. You will deliver first-line technical support for hardware, software, networking and applications, assisting a diverse customer base via remote and onsite methods.

You will manage requests through ticketing systems, troubleshoot across Windows and macOS, and support ICT deployments while building useful knowledge bases and documentation for ongoing improvements.

Qualifications

• Must have a formal IT qualification (Cert III IT or Bachelor of IT).
• 2 years in a customer-facing role with strong communication skills.
• Experience in Level 1 IT Support/Helpdesk or MSP environments is desirable.

Responsibilities

• Provide first-line technical support for hardware, software, networking and apps.
• Manage and triage support requests via phone, email and ticketing systems.
• Troubleshoot issues across Windows and macOS devices and Microsoft 365.
• Assist with workstation deployments, software installs and basic systems administration.
• Maintain accurate support documentation and update knowledge bases.

Skills

Customer-facing communication

Technical troubleshooting

Willingness to learn

Organisational skills

Education

Certificate III in Information Technology

Bachelor of Information Technology

Tools

Ticketing systems

Microsoft 365 administration

Windows/macOS support tools

Job description

Searchability® is seeking a Level 1 IT Support Engineer to join our Melbourne team. You will deliver first-line technical support for hardware, software, networking and applications, assisting a diverse customer base via remote and onsite methods.

You will manage requests through ticketing systems, troubleshoot across Windows and macOS, and support ICT deployments while building useful knowledge bases and documentation for ongoing improvements.