Frontline IT Support Engineer – MSP & Cloud Services

Tecala ICT Pty Limited; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Parental leave

Learning & development

Career pathways

Paid certifications

Rewards program

Employee discounts

EAP

Job summary

Tecala ICT Pty Limited is seeking an IT Support Engineer to deliver frontline technical assistance for private cloud offerings and managed services. You will engage with remote end-users to resolve issues across Microsoft, VMware and Citrix-based solutions, emphasizing clear communication and customer-first service.

Based in Melbourne, the role requires flexibility around shifts and a strong ability to build client relationships in a diverse environment.

Qualifications

• Customer-first focus with Service Desk experience.
• Strong communication and interpersonal skills.
• 1–2 years' experience with Microsoft technologies (Windows Server, O365, Windows 7–10), AD, Exchange, VMware and cloud tech.

Responsibilities

• Provide frontline IT support to customers for private cloud offerings and managed services.
• Engage with remote end-users to deliver technical assistance in Microsoft, VMware and Citrix-based solutions.

Skills

Customer focus

Service Desk

Communication

Windows Server

O365

Windows 7-10

Active Directory

Exchange

VMware

Cloud technologies

ITIL

Job description

Tecala ICT Pty Limited is seeking an IT Support Engineer to deliver frontline technical assistance for private cloud offerings and managed services. You will engage with remote end-users to resolve issues across Microsoft, VMware and Citrix-based solutions, emphasizing clear communication and customer-first service.

Based in Melbourne, the role requires flexibility around shifts and a strong ability to build client relationships in a diverse environment.