IT Support Technician — Azure/AD Pro, Hybrid & Training Perks

First Focus; Victoria; Hybrid; AUD 51,000 - 85,000; Full time

Benefits offered by this job

Tesla car option

Hybrid work

10 paid training days

Uprise coaching

MAD Council

Job summary

First Focus in Australia is seeking a hands-on IT Support Technician to join our hybrid on-site/service desk team. You’ll manage tickets across Microsoft AD, Azure, M365 and Exchange, troubleshoot desktops, servers, networks and cloud platforms, and collaborate with senior engineers on deployments.

This role blends desk support with on-site visits, offers up to $85k package, extensive training days, and a culture built on curiosity, teamwork, and real problem solving.

Qualifications

• Experience with Active Directory, Azure and end-user support across enterprise environments.
• Proficient with Windows Server, Exchange and cloud platforms.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls and networks like a boss.
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS.
• Jumping into project deployments when things get spicy.
• Splitting your time between desk-based support and hands-on onsite work.

Skills

AD/Azure

Windows Server

Exchange

Cloud platforms

Ticketing systems

Communication

Tools

Azure AD

M365

Hyper-V

Citrix

AWS

Job description

First Focus in Australia is seeking a hands-on IT Support Technician to join our hybrid on-site/service desk team. You’ll manage tickets across Microsoft AD, Azure, M365 and Exchange, troubleshoot desktops, servers, networks and cloud platforms, and collaborate with senior engineers on deployments.

This role blends desk support with on-site visits, offers up to $85k package, extensive training days, and a culture built on curiosity, teamwork, and real problem solving.