IT Support Technician

Apprise Consulting; City of Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

Steamatic is recruiting an experienced IT Support Technician to join our service team across Australia. You will install and configure hardware and software, diagnose issues, and ensure systems run securely and efficiently.

Working across metropolitan and regional locations, you will communicate with users and management, document procedures, and contribute to quality control while supporting cybersecurity basics and network maintenance.

Qualifications

• 3+ years of experience in computer networks and systems maintenance.
• Proficiency in computer systems, software installation, database programming, and cybersecurity basics.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Strong problem-solving and time management skills.
• Attention to detail.
• Self-motivated and eager to learn and grow within the organisation.

Responsibilities

• Install and configure hardware and software components.
• Diagnose and resolve connectivity, hardware, and software issues.
• Perform tests and evaluations of new software and hardware.
• Liaise with users and management to ensure standards and quality control.
• Develop training and guidance in applications and procedures.
• Document procedures and maintain system records.
• Collaborate on IT projects and architecture reviews.

Skills

Networking

System maintenance

Cybersecurity basics

Communication skills

Interpersonal skills

Problem solving

Time management

Attention to detail

Self-motivation

Growth mindset

Job description

Job Type: Permanent position | Full time position

Job Description

Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas. We are now looking to recruit an experienced and qualified IT Support Technician to join our dedicated service team working in various locations throughout Australia.

The Role

The role includes but is not limited to the following duties:

• Installing and configuring hardware and software components to ensure usability Diagnosing, troubleshooting, and resolving connectivity, hardware, and software issues
• Performing tests and evaluations of new software and hardware Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation Identifying variations and potential high-risk areas in securing adherence to standards and procedures
• Recommending corrective action plans and improvements in the resolution of non- compliance with standards detected through monitoring and auditing of processes and procedures Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• Developing, conducting, and offering technical guidance and training in application software and operational procedures Analysing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems Using project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects
• Test plans, which ensure acceptable quality and integrity of the system Creating user and training documentation, and conducting formal training classes Establishing good relationships with all departments and colleagues
• Working with users to formulate and document business requirement Investigating, and analysing business processes, procedures and work practices

Qualifications

• Previous work experience in the same field
• 3+ years of experience in computer networks and systems maintenance
• Proficiency in computer systems, software installation, database programming, and cybersecurity basics
• Excellent written and verbal communication skills
• Good interpersonal skills
• Strong problem-solving, and time management skills
• Attention to detail
• Self-motivated and eager to learn and grow within the organisation

Salary: Between $75,000 and $85,000 per annum + Super