IT Support Technician

Active Tree Services; Adelaide; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Weekend standby allowance $200/day

Hourly standby payments

Job summary

Active Tree Services in Edwardstown, SA, is seeking an IT Support Technician to join our national IT team. You will help office staff and field crews stay connected, set up devices, troubleshoot issues, and manage requests through to resolution.

You will gain exposure to Microsoft 365, business systems, mobile devices, and our in-house applications, with occasional rural travel. After training, you’ll join a roughly monthly weekend roster providing remote standby from home between 7am and 3pm on

Qualifications

• Minimum 5 years of hands-on IT experience in a support role.
• Working knowledge of Windows and Microsoft 365; able to set up and troubleshoot devices.
• Clear communication, friendly attitude and willingness to learn.

Responsibilities

• Assist with everyday technical issues and requests.
• Set up and troubleshoot devices (laptops, mobiles, software).
• Learn to manage requests through to resolution and handle IT projects.
• Contribute to process improvements and technology roll-outs.
• Occasional rural travel for onsite support; remote standby roster on weekends.

Skills

IT support

Windows

Microsoft 365

Troubleshooting

Communication

Tools

Active Directory

Networking basics

Service desk software

Job description

Ready to turn your IT knowledge into real-world experience? Join our national IT team as an IT Support Technician and build your skills in a hands-on role where no two days are the same.

Based in Edwardstown, you will help keep our office employees and field crews connected across Australia. Supported by an experienced team, you will assist with everyday technical issues, set up and troubleshoot devices, and learn how to manage requests through to resolution.

You will gain exposure to Microsoft 365, business systems, mobile technology, equipment and inventory, directory administration, system testing, technology roll-outs and our in-house application used by field crews.

You will also contribute to IT projects and process improvements, with occasional rural travel for onsite support. Once trained, you will join an approximately monthly weekend roster, providing remote standby support from home between 7am and 3pm on both days.

What’s on offer

• Fulltime ongoing role with a highly competitive salary plus superannuation
• Earn additional income through a $200 daily allowance for rostered weekend standby support, plus hourly payments when support is required.
• Build your IT career in a role where you will work with real users, real systems and a wide range of technology from day one.
• Join a friendly, experienced IT team that will share its knowledge, support your development and give you room to grow.
• Build practical, hands-on experience across laptops, mobile devices, Microsoft 365, business systems and day-to-day troubleshooting—without being stuck doing the same thing every day.
• Get involved in system testing, technology roll-outs and national IT projects that will broaden your experience beyond everyday support.
• Make a real difference by helping office employees and field crews stay connected, productive and able to do their jobs safely across Australia.
• Bring your curiosity and ideas to a business where you can keep learning, take on more responsibility and build a long-term career in IT.
• Friendly, social office culture with regular morning teas and team BBQs.
• A workplace that enjoys having fun, from seasonal celebrations and fundraising activities to our annual Christmas decorating competition.

What we need from you

• A minimum of 5 years’ hands-on IT experience in a support, service desk or similar technical role.
• A working knowledge of Microsoft Windows and Microsoft 365, with confidence setting up and troubleshooting computers, mobile devices, software and everyday user issues.
• Basic exposure to Active Directory, networking or a service desk system is helpful, but not essential.
• Clear communication skills, a friendly and patient approach, and a genuine willingness to learn.
• A logical, organised mindset and the motivation to follow issues through to resolution.
• Previous applicants need not apply.

About Active

We are a family-owned Australian company and the nation’s largest provider of arboriculture, vegetation management and consultancy services. We support major cities, governments and utility companies across Australia to help keep our environment safe and green.

At Active, we have a proven track record of developing our people and equipping them with the skills and qualifications to succeed. Through traineeships, apprenticeships and internal development, our team members have opportunities to grow and progress across the organisation.

Explore our team member stories at www.activetreeservices.com.au.