ICT Support Engineer

Hindmarsh; North Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Exclusive retailer discounts

Flex days and additional leave

Birthday gift

Ongoing training and development

Wellbeing initiatives

Job summary

Hindmarsh is seeking an IT Support Engineer to provide national ICT support for our employees and help maintain Hindmarsh's IT infrastructure. You will work under the IT Manager, troubleshoot issues, manage access, and help deploy devices across the business.

The role emphasizes customer-focused service, teamwork, and continuous improvement, with opportunities to grow technical capabilities within a national organization.

Qualifications

• Degree in Information Technology or a related discipline or relevant certifications/experience.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, Active Directory and Exchange.
• Experience supporting hardware such as laptops, desktops, mobile devices.
• Exposure to Windows Server, Microsoft Teams, VPN, Hyper-V or Remote Desktop Services (RDS).
• Excellent communication skills with the ability to provide clear and professional support to users of varying technical ability.

Responsibilities

• Provide national ICT support and troubleshooting assistance to end users.
• Manage user accounts, permissions and security access across systems.
• Support deployment, configuration and maintenance of laptops, desktops, mobiles and tablets.
• Administer mobile device management systems and services.
• Collaborate with Systems Development and wider ICT teams to deliver solutions.
• Maintain accurate system documentation, procedures and support records.
• Support PC provisioning and standard operating environments maintenance.
• Assist with disaster recovery testing and business continuity activities.
• Monitor software licences, subscriptions and technology assets.
• Liaise with external vendors to ensure service delivery.
• Identify and evaluate emerging technologies beneficial to the business.

Skills

Customer-focused

Excellent communication

Teamwork

Problem solving

Ownership of tasks

Education

Bachelor's degree in Information Technology or related discipline

Tools

Microsoft 365

Windows OS

Active Directory

Exchange

Windows Server

Hyper-V / RDS

VPN

Remote Desktop Services (RDS)

Job description

At Hindmarsh, technology plays a critical role in supporting our people, projects and operations across our business. As part of our Corporate IT team, you'll gain hands‑on experience working with a broad range of technologies while learning from experienced IT professionals in a supportive environment that values integrity, safety, quality, innovation and teamwork.

As an IT Support Engineer, you will provide national ICT support to our employees while assisting in the administration, maintenance and continuous improvement of Hindmarsh's IT systems and infrastructure. This is an excellent opportunity to build your technical skills, work across a diverse technology environment and contribute to meaningful business outcomes.

Reporting to the IT Manager, your responsibilities will include:

• Providing national ICT support and troubleshooting assistance to end users across the business.
• Managing user accounts, permissions and security access across internal and external systems.
• Supporting the deployment, configuration and maintenance of laptops, workstations, mobile phones and tablets.
• Administering Hindmarsh's mobile device management systems and mobile services.
• Working closely with the Systems Development team and wider ICT team to deliver technology solutions.
• Maintaining accurate system documentation, procedures and support records.
• Supporting PC provisioning and maintenance of standard operating environments.
• Assisting with disaster recovery testing and business continuity activities.
• Monitoring software licences, subscriptions and technology assets.
• Supporting ICT projects and initiatives as directed by the IT Manager.
• Liaising with external vendors and service providers to ensure effective service delivery.
• Identifying and evaluating emerging technologies that may benefit the business.

About You

We're looking for a motivated and customer-focused IT professional who enjoys solving problems and supporting others through technology.

You will ideally have:

• A degree in Information Technology or a related discipline, or relevant industry certifications and experience.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, Active Directory and Exchange.
• Experience supporting hardware such as laptops, desktops, mobile phones and tablets.
• Exposure to technologies such as Windows Server, Microsoft Teams, VPN, Hyper-V or Remote Desktop Services (RDS).
• Excellent communication skills with the ability to provide clear and professional support to users of varying technical ability.
• A customer-focused approach and commitment to delivering high‑quality service.
• The ability to work collaboratively within a team environment while also taking ownership of tasks and outcomes.

Build more than systems. Build your future with Hindmarsh.

At Hindmarsh, you'll join a team known for delivering quality outcomes and creating a workplace where people feel supported, valued and empowered to grow. We combine the strength of a respected national business with a collaborative, people‑first culture where you're more than just a number. Based within our Corporate IT team, you'll have opportunities to grow your technical capabilities while contributing to the success of our business nationwide.

Along with meaningful work and career development opportunities, you'll enjoy:

• Exclusive discounts at 400+ retailers.
• Flex Days and additional leave rewards.
• A birthday gift every year.
• Ongoing training and professional development opportunities.
• Wellbeing initiatives that support you both inside and outside of work.