ICT Support Engineer

Hindmarsh; Sydney; Ibrido; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive discounts at retailers

Flex Days and additional leave rewards

Birthday gift each year

Ongoing training and development

Wellbeing initiatives

Descrizione del lavoro

Hindmarsh is seeking an IT Support Engineer to provide national ICT support and help maintain Hindmarsh's IT systems. You will assist in deployment, configuration and ongoing maintenance of devices while collaborating with the ICT team to deliver technology solutions.

You will work with Microsoft technologies (365, Windows, Active Directory, Exchange) and hardware support, ensuring high-quality service and clear communication with users across the business.

Competenze

• Degree in Information Technology or related discipline.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, AD and Exchange.
• Experience supporting hardware such as laptops, desktops and mobile devices.
• Exposure to Windows Server, VPN, Hyper-V or RDS.

Mansioni

• Provide national ICT support and troubleshooting assistance to end users across the business.
• Manage user accounts, permissions and security access across internal and external systems.
• Support deployment, configuration and maintenance of laptops, desktops, mobile devices and tablets.
• Administer Hindmarsh's mobile device management systems and mobile services.
• Collaborate with Systems Development and wider ICT teams to deliver technology solutions.
• Maintain accurate system documentation, procedures and support records.
• Support PC provisioning and maintenance of standard operating environments.
• Assist with disaster recovery testing and business continuity activities.
• Monitor software licences, subscriptions and technology assets.
• Support ICT projects and liaise with external vendors to ensure service delivery.
• Identify and evaluate emerging technologies benefiting the business.

Conoscenze

Microsoft 365

Windows OS

Active Directory

Exchange

Laptop/Desktop support

Customer service

Communication

Formazione

Bachelor's degree in Information Technology or related field

Strumenti

Hyper-V

Remote Desktop Services (RDS)

VPN

MDM

Descrizione del lavoro

At Hindmarsh, technology plays a critical role in supporting our people, projects and operations across our business. As part of our Corporate IT team, you'll gain hands‑on experience working with a broad range of technologies while learning from experienced IT professionals in a supportive environment that values integrity, safety, quality, innovation and teamwork.

As an IT Support Engineer, you will provide national ICT support to our employees while assisting in the administration, maintenance and continuous improvement of Hindmarsh's IT systems and infrastructure. This is an excellent opportunity to build your technical skills, work across a diverse technology environment and contribute to meaningful business outcomes.

Reporting to the IT Manager, your responsibilities will include:

• Providing national ICT support and troubleshooting assistance to end users across the business.
• Managing user accounts, permissions and security access across internal and external systems.
• Supporting the deployment, configuration and maintenance of laptops, workstations, mobile phones and tablets.
• Administering Hindmarsh's mobile device management systems and mobile services.
• Working closely with the Systems Development team and wider ICT team to deliver technology solutions.
• Maintaining accurate system documentation, procedures and support records.
• Supporting PC provisioning and maintenance of standard operating environments.
• Assisting with disaster recovery testing and business continuity activities.
• Monitoring software licences, subscriptions and technology assets.
• Supporting ICT projects and initiatives as directed by the IT Manager.
• Liaising with external vendors and service providers to ensure effective service delivery.
• Identifying and evaluating emerging technologies that may benefit the business.

About You

We're looking for a motivated and customer-focused IT professional who enjoys solving problems and supporting others through technology.

You will ideally have:

• A degree in Information Technology or a related discipline, or relevant industry certifications and experience.
• Experience supporting Microsoft technologies including Microsoft 365, Windows, Active Directory and Exchange.
• Experience supporting hardware such as laptops, desktops, mobile phones and tablets.
• Exposure to technologies such as Windows Server, Microsoft Teams, VPN, Hyper-V or Remote Desktop Services (RDS).
• Excellent communication skills with the ability to provide clear and professional support to users of varying technical ability.
• A customer-focused approach and commitment to delivering high‑quality service.
• The ability to work collaboratively within a team environment while also taking ownership of tasks and outcomes.

Build more than systems. Build your future with Hindmarsh.

At Hindmarsh, you'll join a team known for delivering quality outcomes and creating a workplace where people feel supported, valued and empowered to grow. We combine the strength of a respected national business with a collaborative, people‑first culture where you're more than just a number. Based within our Corporate IT team, you'll have opportunities to grow your technical capabilities while contributing to the success of our business nationwide.

Along with meaningful work and career development opportunities, you'll enjoy:

• Exclusive discounts at 400+ retailers.
• Flex Days and additional leave rewards.
• A birthday gift every year.
• Ongoing training and professional development opportunities.
• Wellbeing initiatives that support you both inside and outside of work.