IT Support Specialist: Microsoft 365 & Helpdesk

Daracon-Engineering-Pty-Ltd; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Job summary

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites within a modern Microsoft-centric environment.

The role focuses on resolving hardware, software, and mobile device issues, managing service requests, and assisting with onboarding. A Bachelor's degree in IT or related field and up-to-date Microsoft certifications are preferred.

Qualifications

• Experience in a Service Desk, IT Support or Desktop Support role.
• Strong knowledge of Microsoft Windows 11.
• Experience supporting Microsoft 365 applications.
• Current Australian Driver License.

Responsibilities

• Providing frontline support for hardware, software and mobile device issues.
• Logging, managing and resolving service requests and incidents.
• Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint.
• Assisting with user account administration in Active Directory and Microsoft Entra ID.
• Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices.
• Supporting printers, meeting room technology and peripheral devices.
• Assisting with onboarding and offboarding activities.
• Creating and maintaining support documentation and knowledge base articles.
• Contributing to ICT projects, technology rollouts and continuous improvement initiatives.
• Delivering exceptional customer service to office-based and field-based employees.

Skills

Troubleshooting

Communication skills

Customer service

Prioritization

Attention to detail

Driver's license

Education

Bachelor's Degree in IT / CS / Cyber Security or related

Certificate IV in Information Technology

Tools

Microsoft 365

Intune

Entra ID (Azure AD)

SharePoint Online

Microsoft Teams

Jira Service Management

Job description

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites within a modern Microsoft-centric environment.

The role focuses on resolving hardware, software, and mobile device issues, managing service requests, and assisting with onboarding. A Bachelor's degree in IT or related field and up-to-date Microsoft certifications are preferred.