IT Support Pro: Mac/Windows & Office 365 (Onsite)

Xtg Careers; Sydney; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Training and development

International research environment

Flexible work arrangements

Parental leave (18 weeks)

Additional leave types

Discounted Health Insurance

Partner discounts

Job summary

Garvan Institute of Medical Research in Sydney is seeking an IT Support Specialist to provide 1st and 2nd line technical support for scientists and staff. This onsite role initially requires 5 days in the office.

You will support macOS/Windows devices, Office 365, printers, and peripherals, while maintaining high customer satisfaction and efficient ticket handling in a fast-paced environment.

Qualifications

• 2–4 years help desk experience or similar environment with ticketing system experience.
• Excellent communication and interpersonal skills.
• Able to multi-task and work quickly under pressure.
• Strong research and troubleshooting ability; flexible and reliable.

Responsibilities

• Provide high level 1st and 2nd line technical support via phone, service desk portal and in person for 700+ users.
• IT bar shifts 9–11am and 2–4pm daily for walk-up IT support.
• Laptop wipe and rebuild following SOPs for asset management duties.
• Maintain a high level of customer satisfaction within the business.
• Support macOS and Windows devices and Office 365.
• Maintain printers and peripheral equipment; set up and support Mac/Windows workstations.

Skills

Help desk experience

Ticketing system

Customer service

Mac & Windows support

Office 365

Tools

Office 365

Job description

Garvan Institute of Medical Research in Sydney is seeking an IT Support Specialist to provide 1st and 2nd line technical support for scientists and staff. This onsite role initially requires 5 days in the office.

You will support macOS/Windows devices, Office 365, printers, and peripherals, while maintaining high customer satisfaction and efficient ticket handling in a fast-paced environment.