Onsite IT Support Specialist for Research & Admin

Garvan Institute of Medical Research; Sydney; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

18 weeks parental leave

Discounted Health Insurance

Lifestyle discounts

Job summary

Garvan Institute of Medical Research in Sydney is seeking an IT Support Specialist to join the IT Services Team. The role covers first/second line support for 700+ users, onsite presence five days a week, and a focus on client satisfaction while maintaining systems across macOS, Windows, and Office 365.

Tickets, asset management, and proactive assistance are core duties. You will work in a dynamic, international research environment with opportunities for training and flexible start times,

Qualifications

• 2–4 years help desk experience or similar environment with ticketing system experience
• Excellent communication and interpersonal skills
• Able to multi-task and work quickly under pressure
• Flexible and reliable with strong research and troubleshooting ability
• Strong customer service ethic with a focus on providing a high level of service
• Experience with Laptop Support on macOS and Windows 11, including Office365

Responsibilities

• Provide a high level of 1st and 2nd level technical support via telephone, service desk portal and face-to-face to over 700 users
• IT Bar shifts 9-11am & 2-4pm daily for walk-up IT Support for Garvan Building Staff
• Laptop wipe and rebuild following SOPs for asset management duties
• Maintain a high level of customer satisfaction within the business
• Support macOS and Windows devices and Microsoft 365 products
• Maintain printers and other peripheral equipment
• Set up, maintain and support Mac and Windows workstations/laptops
• Record, update and maintain detailed information in the help desk ticketing database
• Support hardware, IP telephony, AV equipment, photocopiers and scanners

Skills

Help desk experience

Communication skills

Multi-tasking

Troubleshooting

Customer service

Office 365

Tools

Office 365

Job description

Garvan Institute of Medical Research in Sydney is seeking an IT Support Specialist to join the IT Services Team. The role covers first/second line support for 700+ users, onsite presence five days a week, and a focus on client satisfaction while maintaining systems across macOS, Windows, and Office 365.

Tickets, asset management, and proactive assistance are core duties. You will work in a dynamic, international research environment with opportunities for training and flexible start times,