IT Officer

Department of Justice and Community Safety, Victoria; Geelong; On-site; AUD 81,000 - 99,000; Full time

Job summary

Dept of Justice and Community Safety, Victoria is seeking an IT Support Officer to provide technology support at Marngoneet Correctional Centre and Karreenga Annex. You will help staff and prisoners use technology safely and effectively, and troubleshoot issues to keep systems running smoothly in a secure setting.

This ongoing, full-time role pays $81,496–$98,955 per year plus super, and emphasises accurate recordkeeping, compliance, and responsive support for computers, applications, mobile

Qualifications

• Relevant IT qualifications are desirable.
• Experience supporting staff and users with hardware, software and applications.
• Ability to maintain records and comply with audits.

Responsibilities

• Provide responsive IT support for computers, applications and mobile devices.
• Troubleshoot hardware, software and connectivity issues and escalate complex matters.
• Maintain accurate IT records, equipment registers and compliance records.
• Support video conferencing and AV equipment.
• Help manage, deploy, maintain and dispose of IT equipment.

Skills

IT support

Troubleshooting

Recordkeeping

Hardware & software support

Education

IT qualification desirable

Tools

Video conferencing tech

IT equipment deployment

Job description

About This Role

• Support staff and prisoners with everyday technology needs.
• Troubleshoot hardware, software and connectivity issues.
• Help keep technology safe, reliable and ready to use.
• Build your skills while supporting important work in a secure setting.
• Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

What You Will Do

As IT Support Officer, you will provide technology support at Marngoneet Correctional Centre and Karreenga Annex. You will help staff and prisoners use technology safely and effectively.

You Will

• provide responsive IT support for computers, applications and mobile devices
• troubleshoot hardware, software and connectivity issues and escalation complex matters
• maintain accurate IT records, equipment registers and compliance records
• support video conferencing, audio visual equipment and other technology
• help manage, deploy, maintain and dispose of IT equipment.

About You

A relevant qualification in information technology, information systems, business systems or a related field is desirable. Relevant industry experience and technical skills may replace formal qualifications.

You Should Also Have

• hands-on experience supporting users with hardware, software and applications
• strong troubleshooting skills and good judgement about when to elevate issues
• experience configuring, rebuilding, maintaining and deploying computers and IT equipment
• accurate recordkeeping skills and experience with audits and compliance activities.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Important Information

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.