IT Support Officer — Perth (6-month, On-Call with Allowance)

Centurion; Western Australia; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

On-call allowance

Zusammenfassung

Centurion is seeking an experienced IT Support Officer to join our Perth Airport depot on a 6-month fixed-term contract, with potential to extend to 12 months. This hands-on role serves as the first point of contact for IT support requests across the business and provides remote support to the national network.

You’ll troubleshoot desktops, Windows environments, Active Directory, Microsoft 365 and peripheral devices, while ensuring SLAs are met and contributing to IT projects and improvements.

Qualifikationen

• 3+ years’ experience in an IT Support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft 365 and Windows 10/11 environments.
• Experience with Active Directory Users & Computers.
• Knowledge of Exchange Online, SharePoint, OneDrive and Teams.
• Basic networking knowledge, including DHCP and DNS troubleshooting.
• Experience supporting hardware, printers and mobile devices.
• Ability to manage multiple priorities while maintaining service levels.
• Strong communication skills and a customer-focused approach.
• Tertiary qualifications in IT are highly desirable.

Aufgaben

• Act as the first point of contact for IT support via tickets, phone and walk-ins.
• Provide technical support across hardware, software, business applications and processes.
• Troubleshoot desktops, Windows environments, network peripherals and mobile devices.
• Manage user access and administration through Active Directory.
• Provide remote IT support to Centurion branches across Australia.
• Manage inbound calls and ticket queues to ensure support requests meet SLAs.
• Support printers, scanners, telephony systems and other operational technology.
• Assist with IT projects individually and as part of the wider IT team.
• Contribute to IT processes, procedures and plans to improve service delivery.
• Provide support across both office and operational environments where PPE may be required.

Kenntnisse

IT Support

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Customer service

Communication

Ausbildung

IT tertiary qualifications

Tools

Exchange Online

SharePoint

OneDrive

Teams

Active Directory

Jobbeschreibung

Centurion is seeking an experienced IT Support Officer to join our Perth Airport depot on a 6-month fixed-term contract, with potential to extend to 12 months. This hands-on role serves as the first point of contact for IT support requests across the business and provides remote support to the national network.

You’ll troubleshoot desktops, Windows environments, Active Directory, Microsoft 365 and peripheral devices, while ensuring SLAs are met and contributing to IT projects and improvements.