IT Support Officer - Level 1

Fina Australia; City of Brisbane; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Fina Australia in Brisbane is looking for an IT Support Officer to be the first point of contact for staff across our Brisbane locations, providing technical help, maintaining hardware and software, and assisting with user access management to keep systems secure and running smoothly.

You will play a key role in onboarding and offboarding, set up accounts and permissions, and deliver basic training on systems and technology while delivering friendly, patient customer service.

Qualifications

• Certificate IV, Diploma or equivalent in IT or related field.
• Experience in IT support, service desk or help desk roles.
• Strong knowledge of Windows and Microsoft 365 applications.

Responsabilités

• Provide first-line technical support via phone, email, remote access, and in person.
• Set up and manage user accounts, passwords, and system permissions.
• Install, configure, and maintain computers, laptops, mobile devices, and peripherals.
• Perform software installations, updates, and routine system maintenance.
• Troubleshoot hardware, software, network, and connectivity issues.
• Monitor IT systems and elevate complex issues when required.
• Maintain accurate records of support requests, system changes, and IT assets.
• Support cybersecurity initiatives and promote safe technology practices.
• Deliver basic training and guidance to staff on systems and technology.
• Assist with onboarding and offboarding processes, including user access and training platform setup.

Connaissances

Windows OS

Microsoft 365

Networking concepts

Hardware troubleshooting

Analytical problem-solving

Formation

Certificate IV / Diploma in Information Technology

Description du poste

Location: Burpengary (supporting all Brisbane locations)
Employment Type: Full-Time, Monday to Friday
Reports To: IT Manager
Salary: Competitive salary based on qualifications and experience

Join the Fina Team

At Fina, we put people first.

As a trusted NDIS provider, we support participants to live fulfilling, independent lives through consistent, high-quality care. Our unique Core Team Approach ensures the same dedicated staff support the same clients, building strong relationships built on trust, kindness, truth, and respect.

We are seeking a motivated and customer-focused IT Support Officer to join our growing team. This is an excellent opportunity for someone who enjoys solving technical problems, helping others, and working in a role where no two days are the same.

About the Role

As the IT Support Officer, you will be the first point of contact for staff experiencing IT issues across our Brisbane locations. You will provide technical support, maintain hardware and software systems, assist with user access management, and help ensure our technology operates efficiently and securely.

You will also play an important role in staff onboarding and offboarding, ensuring employees have the systems access and technology they need to succeed.

Key Responsibilities

• Provide first-line technical support via phone, email, remote access, and in person.
• Set up and manage user accounts, passwords, and system permissions.
• Install, configure, and maintain computers, laptops, mobile devices, and peripherals.
• Perform software installations, updates, and routine system maintenance.
• Troubleshoot hardware, software, network, and connectivity issues.
• Monitor IT systems and elevate complex issues when required.
• Maintain accurate records of support requests, system changes, and IT assets.
• Support cybersecurity initiatives and promote safe technology practices.
• Deliver basic training and guidance to staff on systems and technology.
• Assist with onboarding and offboarding processes, including user access and training platform setup.

About You

You are patient, approachable, and committed to delivering exceptional customer service. You enjoy finding practical solutions to technical challenges and have strong organisational skills that allow you to manage competing priorities effectively.

• Certificate IV, Diploma, or relevant qualification in Information Technology, or equivalent industry experience.
• Previous experience in an IT Support, Service Desk, or Help Desk role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Strong analytical and problem-solving skills.