IT Support Officer

FINA Australia; Burpengary; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary sacrifice packaging

Employee Assistance Program

Job summary

Fina Australia in Burpengary, Brisbane, is seeking an IT Support Officer to be the first point of contact for staff IT issues across our Brisbane locations. You will provide technical support, maintain hardware and software, assist with user access management, and help ensure our technology operates securely and efficiently.

You will also play a key role in onboarding and offboarding, set up and manage user accounts, install and maintain devices, perform updates, troubleshoot problems, and

Qualifications

• Certificate IV or Diploma in IT or equivalent
• Experience in IT Help Desk or Service Desk roles
• Strong knowledge of Windows OS and Microsoft 365
• Familiarity with SharePoint administration and cybersecurity practices
• Ability to manage multiple tasks and provide excellent customer service

Responsibilities

• Provide first-line IT support via phone, email, remote access, and in person
• Set up and manage user accounts, passwords, and permissions
• Install, configure, and maintain computers and devices
• Perform software updates and routine maintenance
• Troubleshoot hardware, software, networking issues
• Maintain records of support requests and IT assets
• Support cybersecurity initiatives and staff training

Skills

Customer service

Problem-solving

Communication

Organisational skills

Attention to detail

Education

Certificate IV in Information Technology

Diploma in Information Technology

IT relevant qualification

Tools

SharePoint administration

Endpoint management

IT asset management software

Ticketing systems

Microsoft 365 admin

Job description

Location: Burpengary (supporting all Brisbane locations)
Employment Type: Full-Time, Monday to Friday
Reports To: IT Manager
Salary: Competitive salary based on qualifications and experience

Join the Fina Team

At Fina, we put people first.

As a trusted NDIS provider, we support participants to live fulfilling, independent lives through consistent, high-quality care. Our unique Core Team Approach ensures the same dedicated staff support the same clients, building strong relationships built on trust, kindness, truth, and respect.

We are seeking a motivated and customer-focused IT Support Officer to join our growing team. This is an excellent opportunity for someone who enjoys solving technical problems, helping others, and working in a role where no two days are the same.

About the Role

As the IT Support Officer, you will be the first point of contact for staff experiencing IT issues across our Brisbane locations. You will provide technical support, maintain hardware and software systems, assist with user access management, and help ensure our technology operates efficiently and securely.

You will also play an important role in staff onboarding and offboarding, ensuring employees have the systems access and technology they need to succeed.

Key Responsibilities

Provide first-line technical support via phone, email, remote access, and in person.

Set up and manage user accounts, passwords, and system permissions.

Install, configure, and maintain computers, laptops, mobile devices, and peripherals.

Perform software installations, updates, and routine system maintenance.

Troubleshoot hardware, software, network, and connectivity issues.

Monitor IT systems and

Maintain accurate records of support requests, system changes, and IT assets.

Support cybersecurity initiatives and promote safe technology practices.

Deliver basic training and guidance to staff on systems and technology.

Assist with onboarding and offboarding processes, including user access and training platform setup.

About You

You are patient, approachable, and committed to delivering exceptional customer service. You enjoy finding practical solutions to technical challenges and have strong organisational skills that allow you to manage competing priorities effectively.

Certificate IV, Diploma, or relevant qualification in Information Technology, or equivalent industry experience.

Previous experience in an IT Support, Service Desk, or Help Desk role.

Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.

Understanding of computer hardware, networking concepts, and troubleshooting techniques.

Strong analytical and problem-solving skills.

Excellent communication and customer service skills.

Ability to prioritise and manage multiple tasks effectively.

Current Australian Driver's Licence.

Experience supporting Workforce Management systems and online learning platforms.

Knowledge of SharePoint administration.

Experience with endpoint management and cybersecurity practices.

Familiarity with ticketing systems and IT asset management software.

What We're Looking For

A professional and customer-focused approach.

Strong attention to detail.

Reliable, dependable, and self-motivated.

Ability to work both independently and collaboratively.

Commitment to maintaining confidentiality and data security.

Employment Requirements

Successful applicants will be required to obtain or currently hold:

NDIS Worker Screening Clearance (Yellow Card).

Queensland Working with Children Check (Blue Card).

Current Australian Driver's Licence.

Occasional after-hours work may be required to support business operations and system maintenance.

Why Join Fina?

Work within aninnovative organisationresponding to ever changing environments

Supportive and collaborative team environment.

Career advancement pathways.

Access to Employee Assistance Program.

Salary sacrifice packaging available.