IT Support Officer - Broadbeach, QLD

Ignite; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Travel discounts

Health & wellbeing programs

Beachfront Broadbeach office

Social events

Volunteer leave

Job summary

Ignite Travel Group is seeking an IT Support Analyst to join the Technology team on a full-time basis. You will provide frontline IT support, manage incidents, and assist with network and security upkeep across multiple sites.

You will deploy devices, configure accounts, and contribute to ongoing IT improvements while ensuring a productive and secure computing environment for employees.

Qualifications

• It requires a degree or equivalent practical experience in IT/CS or related field.
• Proven experience in IT Helpdesk/Service Desk or desktop support environment.
• Experience supporting multi-site ICT environments with LAN/WAN knowledge.
• Strong, clear communication and customer service skills.

Responsibilities

• Provide first-line technical support to end-users for hardware, software, and systems.
• Manage incidents and service requests with SLA adherence.
• Install, configure, and troubleshoot hardware, peripherals, and software.
• Perform system upgrades, patches, and security updates.
• Support LAN, WAN, WLAN infrastructure and connectivity issues.
• Deploy and configure laptops, devices, and user accounts securely.
• Maintain IT security standards including access management and backups.
• Identify opportunities to improve IT processes and service delivery.

Skills

IT Helpdesk Experience

Networking Fundamentals

Windows & macOS Support

Security Best Practices

Communication Skills

Independent & Collaborative

Education

Bachelor's degree in IT/CS or related discipline

Tools

Ticketing System

Job description

Ignite Travel Group is looking for an IT Support Analyst to join our Technology team and play a key role in keeping our people connected, productive, and supported. Reporting to the IT Operations Manager, you will work closely with managers and team members across the business, delivering exceptional technical support and maintaining a reliable computing environment. This is a hands‑on opportunity where you'll troubleshoot issues, support network infrastructure, deploy new technology, and contribute to continuous improvement initiatives that enhance the overall employee experience.

A day in the life

• Provide first-line technical support to end-users, resolving hardware, software, and system issues in a timely manner.
• Manage incidents and service requests through the ticketing system, ensuring accurate documentation and SLA compliance.
• Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
• Perform system upgrades, software updates, and security patching activities.
• Support LAN, WAN, and WLAN environments, including troubleshooting connectivity and network-related issues.
• Deploy and configure new laptops, workstations, mobile devices, and user accounts in line with security requirements.
• Maintain IT security standards through user access management, malware protection, backups, and policy compliance.
• Identify and implement opportunities to improve IT processes, service delivery, and operational efficiency.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
• Demonstrated experience supporting users, ICT systems, and multi-site technology environments.
• Strong knowledge of LAN, WAN, WLAN infrastructure, networking fundamentals, and troubleshooting techniques.
• Experience supporting routers, switches, wireless access points, and network connectivity.
• Proficiency supporting Windows, macOS, and common business software applications.
• Strong understanding of IT security standards, controls, and best practices.
• Excellent communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.

What you'll enjoy

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.