IT Support Analyst – Onsite, Broadbeach

StudentUniverse; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on travel

Health & wellbeing programs

Beachfront Broadbeach office

Social events & networking

Job summary

Ignite Travel Group is seeking an IT Support Officer in Broadbeach, QLD. This hands-on role supports end-users, manages incidents, deploys hardware/workstations, and maintains a secure computing environment while enabling a productive workforce.

You will troubleshoot IT issues, support network infrastructure, and contribute to continuous improvement initiatives. Suitable candidates have IT/CS degrees or equivalent experience and strong communication skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent practical experience.
• Proven experience in IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
• Experience supporting ICT systems and multi-site technology environments.
• Strong knowledge of LAN, WAN, WLAN infrastructure and troubleshooting techniques.
• Experience supporting routers, switches, wireless APs, and network connectivity.
• Proficiency with Windows and macOS and common business software applications.
• Strong understanding of IT security standards, controls, and best practices.
• Excellent communication, problem-solving and customer service skills with ability to work independently and collaboratively.

Responsibilities

• Provide first-line technical support to end-users and resolve hardware, software, and system issues.
• Manage incidents and service requests through the ticketing system with SLA compliance.
• Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software.
• Perform system upgrades, software updates, and security patching.
• Support LAN, WAN, and WLAN environments and troubleshoot connectivity issues.
• Deploy and configure laptops, workstations, and user accounts per security requirements.
• Maintain IT security standards including backups and access controls.
• Identify opportunities to improve IT processes and service delivery.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

IT Helpdesk/Service Desk/Desktop

LAN/WAN/WLAN networking

Windows/macOS proficiency

IT security best practices

Communication & customer service

Independent & collaborative work

Education

Bachelor's degree in IT/CS or equivalent

Job description

Ignite Travel Group is seeking an IT Support Officer in Broadbeach, QLD. This hands-on role supports end-users, manages incidents, deploys hardware/workstations, and maintains a secure computing environment while enabling a productive workforce.

You will troubleshoot IT issues, support network infrastructure, and contribute to continuous improvement initiatives. Suitable candidates have IT/CS degrees or equivalent experience and strong communication skills.