IT Support Officer

Knight Health Pty; Western Australia; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Knight Health is seeking an IT Support Officer to provide day-to-day technical support across its head office and pre-employment medical clinic sites. The role reports to the IT and Business Systems Analyst and involves Level 1 and some Level 2 support, ensuring devices and user accounts are ready for use.

You will manage device setup, onboarding/offboarding, basic network troubleshooting, and support for Microsoft 365 and common business apps.

Formación

• Strong knowledge of Windows, Microsoft 365 and common workplace hardware.
• Experience setting up devices and administering user accounts.
• Basic networking and Wi‑Fi troubleshooting.
• Excellent problem-solving and communication skills.

Responsabilidades

• Provide Level 1 and some Level 2 IT support for head office and clinic sites.
• Troubleshoot computers, tablets, phones, printers and peripherals.
• Manage user accounts, email access and software licences.
• Set up devices and enroll them in management platforms.
• Assist with clinic technology installation and basic network issues.
• Document support guides and ticket progress.
• Escalate complex issues per procedures.

Conocimientos

Windows

Microsoft 365

Hardware basics

Troubleshooting

Communication

Descripción del empleo

Knight Health is seeking an IT Support Officer to provide day-to-day technical support across Knight Health's head office and pre-employment medical clinic sites. You will join Knight Health's existing three-person IT & Systems team, reporting to the IT and Business Systems Analyst. You will provide Level 1 and some Level 2 support, help staff resolve technical issues, and ensure devices, user accounts and clinic technology are ready for use.

This is a hands-on role suited to someone with a strong foundation in IT support who wants to develop their skills across device management, networking and business systems.

Key responsibilities

IT support and troubleshooting

Be the first point of contact for staff IT issues, providing remote and onsite support.

Troubleshoot computers, laptops, tablets, mobile phones, printers and other peripherals.

Support Microsoft 365 and other approved business applications.

Record, prioritise and follow up support requests, escalating complex issues where required.

Provide clear guidance to staff and keep them informed of progress.

User onboarding and offboarding

Create and configure user accounts, email access and software licences.

Assign and update access permissions following approved requests.

Prepare devices and provide basic IT guidance for new starters.

Disable accounts, remove access and coordinate equipment returns when staff leave.

Device setup and management

Set up, configure and deploy computers, tablets, mobile phones and peripherals.

Enrol devices into management platforms and apply approved configurations.

Assist with application deployment, updates, patching and device compliance checks.

Investigate endpoint security alerts and elevate concerns under established procedures.

Maintain accurate asset records and device allocations.

Clinic technology and network support

Assist with the installation, connectivity and basic troubleshooting of medical equipment.

Coordinate with equipment suppliers to arrange specialist support, repairs and servicing.

Troubleshoot basic Wi‑Fi, network connectivity and printer issues.

Assist with the installation and configuration of switches, wireless access points and other network equipment under guidance.

Support new clinic openings, equipment replacements and technology rollouts.

Documentation and security

Maintain support guides, setup instructions and records of system changes.

Follow Knight Health’s access, security and privacy procedures.

Identify recurring issues and suggest practical improvements.

About you

Practical knowledge of Windows, Microsoft 365 and common workplace hardware.

Experience setting up devices and administering user accounts.

Basic understanding of networking, Wi‑Fi and connectivity troubleshooting.

Strong problem‑solving, communication and organisational skills.

Ability to work independently on routine issues and recognise when to elevate.

A professional approach to handling confidential information.

A friendly, approachable manner, with the ability to work collaboratively within a small IT team and patiently support staff with varying levels of technical knowledge.

A current, valid driver's licence and the ability to travel between head office and clinic locations as required.

Willingness and availability to undertake occasional air travel to support interstate clinics, with reasonable notice provided.