IT Support Officer

Ochre Health Group; Hobart; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ochre Health Group is seeking an IT Support Officer to provide day-to-day technical support across a network of clinics and a head office. You will manage desktops, servers, and networking, while supporting Practice Management Systems and clinical apps.

Travel to ACT/NSW/QLD/TAS/VIC for upgrades and project work, with after-hours on-call as part of the roster. You will work with clinic managers, doctors and nurses to minimise downtime, maintain backups, and ensure security patches are applied

Qualifications

• Experience supporting desktops, laptops, tablets and mobile devices in a multi-site environment.
• Experience with server deployment and maintenance, including patching and performance monitoring.
• Experience supporting networking equipment and monitoring uptime.
• Experience managing user accounts, passwords, and access controls in Microsoft 365 and Active Directory.
• Experience with ticketing systems and incident documentation.
• Experience supporting Practice Management Systems and clinical applications.
• Experience with Microsoft 365 suite, Teams, and SharePoint.

Responsibilities

• Provide day-to-day support for desktops, laptops, tablets, and mobile devices for clinic and head office teams.
• Assist in deploying and maintaining physical and virtual servers, including patching, updates, and performance monitoring.
• Support networking equipment by monitoring uptime, logging issues, and escalating where required.
• Manage user accounts, passwords, distribution groups, and licences in Microsoft 365 and Active Directory.
• Respond to incidents and service requests in a timely manner using the ticketing system; document troubleshooting steps.
• Support Practice Management Systems (e.g., Best Practice) and clinical applications (HotDoc, Medical Objects, Cubiko).
• Provide support for head office applications, including the Microsoft 365 suite, Teams, SharePoint, and other business-critical software.
• Collaborate with clinic managers, doctors, and nurses to resolve system issues minimizing clinical downtime.
• Contribute to project delivery across scoping, planning, testing, execution, and closure.
• Travel to clinics (ACT/NSW/QLD/TAS/VIC) for upgrades, troubleshooting and project support.
• Monitor and verify daily/weekly backups to ensure RACGP and organisational standards compliance.
• Apply security patches and keep systems updated.

Skills

Desktop support

Server maintenance

Networking

Active Directory

Microsoft 365

Teams

SharePoint

Incident tickets

Clinical software

Vendor liaison

Tools

Windows server

Microsoft 365 Admin

Backup software

Job description

This is an IT Support role providing day-to-day technical support across a multi-site healthcare organisation operating clinics in ACT, NSW, QLD, and TAS, plus a head office. You will support desktops, laptops, tablets, mobile devices, servers, networking equipment, and clinical and business applications. You will respond to incidents and service requests, participate in after-hours on-call rosters, travel to clinics for hands-on support, and contribute to IT projects and business continuity initiatives.

Key responsibilities

Provide day-to-day support for desktops, laptops, tablets, and mobile devices for clinic and head office teams

Assist in deploying and maintaining physical and virtual servers, including patching, updates, and performance monitoring

Support networking equipment (switches, firewalls, wireless access points) by monitoring uptime, logging issues, and escalating where required

Manage user accounts, passwords, distribution groups, and licences in Microsoft 365 and Active Directory, ensuring access controls are in line with policy

Respond to incidents and service requests in a timely manner using the ticketing system; ensure accurate documentation of troubleshooting steps

Support Practice Management Systems (e.g., Best Practice) and clinical applications (HotDoc, Medical Objects, Cubiko), including troubleshooting, updates, and liaison with vendors

Provide support for head office applications, including the Microsoft 365 suite, Teams, SharePoint, and other business-critical software

Work directly with clinic managers, doctors, and nurses to resolve system issues in a way that minimises clinical downtime

Contribute to project delivery across the full lifecycle: scoping, planning, testing, execution, and closure

Travel to clinics (ACT/NSW/QLD/TAS/VIC) for scheduled upgrades, troubleshooting, and project support

Monitor and verify daily/weekly backups to ensure compliance with RACGP and organisational standards

Ensure all supported systems are patched and up to date with security updates

Participate in after-hours/on-call roster to provide continuity of IT Service Delivery

About you

Experience supporting desktops, laptops, tablets, and mobile devices in a multi-site environment

Experience with server deployment and maintenance, including patching and performance monitoring

Experience supporting networking equipment and monitoring uptime

Experience managing user accounts, passwords, and access controls in Microsoft 365 and Active Directory

Experience with ticketing systems and incident documentation

Experience supporting Practice Management Systems and clinical applications

Experience with Microsoft 365 suite, Teams, and SharePoint

Ability to work directly with end users including clinic managers, doctors, and nurses

Ability to travel to multiple clinic locations across ACT, NSW, QLD, VIC, and TAS

Willingness to participate in after-hours/on-call roster

Established in 2002 by GPs Dr Ross Lamplugh and Dr Hamish Meldrum, Ochre Health is a leading provider of primary healthcare, operating a network of 70 medical centres and Urgent Care Clinics across Australia. With a founding purpose of improving health in regional and rural communities, and now partnering with nearly 500 doctors, we stand out from our peers for our focus on delivering quality care to the bush and for recording and reporting on patient health outcomes.

Established in 2002 by GPs Dr Ross Lamplugh and Dr Hamish Meldrum, Ochre Health is a leading provider of primary healthcare, operating a network of 70 medical centres and Urgent Care Clinics across Australia. With a founding purpose of improving health in regional and rural communities, and now partnering with nearly 500 doctors, we stand out from our peers for our focus on delivering quality care to the bush and for recording and reporting on patient health outcomes.

What can I earn as an IT Support Officer