Manager - Digital & Technology - Operations
CS Energy
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Job summary
CS Energy seeks a commercially savvy Digital & Technology Operations Manager to lead IT Operations, Infrastructure and Service Delivery across our Queensland enterprise. Reporting to the CIO, you will build high-performing teams, drive transformation, and ensure secure, reliable services that enable business success.
You will collaborate with executive leaders to align technology with strategic priorities, champion ITIL/ITSM practices, and drive continuous improvement across the organisation.
Qualifications
- Experience leading IT Operations, Infrastructure and Service Delivery.
- Strong knowledge of ITIL/ITSM frameworks and service management practices.
- Experience managing MSPs and strategic vendor partnerships.
- Proven track record delivering technology transformation and continuous improvement.
- Strong financial, budgeting and resource management skills.
- Exceptional stakeholder engagement and influencing capabilities.
- Experience leading high-performing technical teams.
- Exposure to cloud technologies, enterprise infrastructure and cybersecurity.
- Energy sector experience is advantageous but not required.
Responsibilities
- Lead IT Operations, Infrastructure and Service Management functions.
- Develop and execute operational strategy, roadmaps and improvement initiatives.
- Partner with business leaders to align technology services with priorities.
- Drive service excellence through ITSM governance and performance reporting.
- Manage key vendor and MSP relationships.
- Oversee budgets, resource planning and cost optimisation.
- Lead technology projects and transformation programs.
- Ensure platforms are secure, compliant and fit for purpose.
- Champion cloud, infrastructure, cybersecurity practices.
- Build a high-performing team focused on collaboration and innovation.
- Engage executive leaders and partners to influence outcomes.
- Deliver service improvements that boost business performance.
Skills
Job description
Ready to lead the technology operations function behind a critical energy business? We're seeking a commercially savvy and people-focused Digital & Technology Operations Manager to lead IT Operations, Infrastructure and Service Delivery across a complex enterprise environment. Reporting to the CIO, you'll drive operational excellence, technology strategy and secure, high-performing services that enable business success.
This is a key leadership role for a technology professional who enjoys building high-performing teams, influencing senior stakeholders and driving continuous improvement. You'll lead technical specialists, manage strategic technology partners and deliver initiatives that strengthen performance, security and service outcomes across the organisation.
Duties will include, but are not limited to:
Lead IT Operations, Infrastructure and Service Management functions.
Develop and execute operational strategy, roadmaps and continuous improvement initiatives.
Partner with business leaders to align technology services with organisational priorities.
Drive service excellence through ITSM best practice, governance and performance reporting.
Manage key vendor and managed service provider relationships.
Oversee budgets, resource planning and cost optimisation initiatives.
Lead technology projects and transformation programs.
Ensure technology platforms remain secure, compliant and fit for purpose.
Champion cloud, infrastructure, telecommunications and cybersecurity practices.
Build and develop a high-performing team focused on collaboration, accountability and innovation.
Engage with executive leaders, business units and external partners to influence outcomes.
Deliver service improvements that enhance business performance and customer satisfaction.
You're an experienced technology leader with a proven track record delivering secure, customer-focused IT services in complex environments. You combine strategic thinking with strong operational leadership and bring the commercial acumen to deliver meaningful business outcomes.
To be successful, you will demonstrate:
Leadership experience across IT Operations, Infrastructure and Service Delivery.
Strong knowledge of ITIL, ITSM frameworks and service management practices.
Experience managing managed service providers and strategic vendor partnerships.
Success delivering technology transformation and continuous improvement initiatives.
Strong financial, budgeting and resource management skills.
Exceptional stakeholder engagement and influencing capabilities.
Experience leading and developing high-performing technical teams.
Exposure to cloud technologies, enterprise infrastructure and cybersecurity.
Energy sector experience will be highly regarded but is not essential.
Lead a critical technology function supporting a major Queensland energy business.
Shape technology strategy and enterprise-wide transformation initiatives.
Lead a talented team and strategic technology partners.
Deliver meaningful operational and business outcomes.
Flexible working arrangements.
Opportunity to make a significant impact in a dynamic and evolving environment.
CS Energy is a proudly Queensland-owned and based energy company that provides power to some of our state’s biggest industries and employers. We generate and sell electricity, we are an energy retailer to commercial and industrial businesses, and we are investing in new energy assets including solar, wind farms, and battery storage.
Every voice is important to us
CS Energy is proud to foster an environment that builds respect, promotes inclusiveness, celebrates diversity and embraces the unique skills and qualities of all our employees. Reasonable adjustments to the recruitment process will be supplied to those who require additional support.
As part of the recruitment process, the successful applicant may be required to complete a number of background checks including; reference checks, pre employment medical,national police checks, right to work eligibility, verification of qualifications, and bankruptcy checks
Wednesday, 21 October 2026 AEST.
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