Safeguards & Reporting Junior Officer

FINA Australia; Burpengary; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary sacrifice packaging

Employee assistance program

Resumo da oferta

Fina Australia is seeking a Safeguards & Reporting Junior Officer to support the NDIS compliance program. You will work with a skilled team to deliver accurate internal and external reports, analyse data, and contribute to safeguarding processes in a structured environment.

You will investigate with impartiality, prepare documentation, and coordinate audits, while complying with Disability and Human Rights legislation.

Qualificações

• Experience in conducting impartial investigations.
• Ability to compile and interpret information for clear responses.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in reporting.
• Ability to manage competing priorities and meet deadlines.
• Experience in healthcare, disability services or not-for-profit sectors is valued.

Responsabilidades

• Prepare internal and external reports in a timely and accurate manner.
• Complete restrictive practice reporting for NDIS commission databases.
• Draft NDIS reportable documentation for approval by the team Manager.
• Process incident and complaint reports and draft risk assessments.
• Communicate with stakeholders about ongoing investigations.
• Conduct quality assurance reviews of incident, complaint, and documentation.
• Monitor corrective actions and ensure evidence is retained.

Conhecimentos

Impartial investigations

Attention to detail

Written communication

Verbal communication

Prioritization

Team collaboration

Ferramentas

Microsoft Office

Incident management systems

Reporting tools

Document control platforms

Descrição da oferta de emprego

Position: Safeguards & Reporting Junior Officer

About Fina

At Fina, we put people first.

As a trusted NDIS provider, we support participants to live fulfilling, independent lives through consistent, high-quality care. Our unique Core Team Approach ensures the same dedicated staff support the same clients, building strong relationships based on trust, kindness, truth and respect.

About the Role

We support clients withcomplex health conditions,intellectual disabilities, autism, schizophrenia, bipolar disorderand significant behaviours of concernin astructured, contained environment.

You will collaborate with a skilled team to deliver accurate, timely and compliant internal and external reports, analyse data, and provide recommendations that support legislative compliance and the highest standard of client care.

This is arewarding rolefor an experienced safeguards and reporting professional who is empathetic, resilient, and calm under pressure.

Key Responsibilities:

• Complete all internal and external reporting to meets company and compliance requirements, in an accurate and in a timely manner.
• Complete restrictive practice reporting to the NDIS commission’s database accurately and completely within the predetermined timeframes.
• Follow and prepare draft NDIS reportable documentation for approval by team Manager.
• Process incident and complaint reports as they are received from internal stakeholders and draft risk assessments in response.
• Communicate with all stakeholders regarding ongoing investigations.
• Complete fortnightly and quarterly investigation history summaries, for Operations fortnightly and seasonal stakeholder reports.
• Identify and analyse trends in reporting data.
• Contribute positively to the Safeguards and Reporting Process Development
• Assist with drafting applications and related supporting documentation to meet industry requirements.
• Triage, coordinate, and support internal quality audits, including allocation, tracking, follow‑up, and closure of audit actions.
• Conduct quality assurance reviews of incident,complaint, restrictive practice, and departmental documentation prior to submission or approval.
• Review departmental documentation for consistent application of compliance, safeguards and quality requirements.
• Monitor corrective actions and ensure completed tasks are formally closed withappropriate evidenceretained.

About you:

You will bring proven experience in conducting impartial investigations, compiling and interpreting information, and delivering accurate responses to complex matters with clarity and professionalism. You will demonstrate exceptional attention to detail, strong written and verbal communication skills, and the ability to provide objective analysis of complex issues to support informed decision-making. You will also be able to manage competing priorities and meet strict deadlines in a fast-paced environment, work collaboratively with diverse teams, and operate effectively with minimal supervision.

Experience in healthcare, disability services or not-for-profit organisations is highly valued. You will be able to identify trends, risks and improvement opportunities in safeguards data and apply a continuous improvement mindset to accountability, documentation quality and audit readiness. You will also collaborate confidently with operational, clinical and leadership stakeholders in high-risk or time-critical situations.

You will have a working knowledge of the application of Federal and State Disability and Human Rights legislation and associated compliance reporting including:

• Disability Services Act 2006 (Qld and Victoria)
• National Disability Insurance Scheme Act 2013 and Amendments
• National Disability Insurance Scheme Rules and Regulations
• NDIS Practice Standards and Quality Indicators
• Experience in Healthcare/Disability Services and not for profit organisations
• Highly skilled in Microsoft Office Suite (Forms, Excel, Word, Outlook etc.)
• Working knowledge of NDIS compliance requirements.
• Experience using incident management systems, reporting tools, and document control platforms is highly desirable.
• Experience coordinating internal audits, maintaining action registers, and tracking corrective actions to completion with evidence
• Practical experience reviewing or supporting restrictive practice reporting, ensuring accuracy, completeness, and required timeframes are met

• NDIS Worker Screening Clearance (Yellow Card), or willing to obtain
• Queensland Working with Children Check Clearance (Blue Card), or willing to obtain
• Current Driver License

Why Join Fina Australia?

• Work within aninnovative organisationresponding to ever changing environments
• Supportive and collaborative team environment.
• Career advancement pathways.
• Access to employee assistance programs.
• Salary sacrifice packaging available.