IT Support Admin

Elasticsearch B.V.; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Flexible locations & schedules

Generous vacation days

Donation matching

Volunteer hours

Parental leave

Job summary

Elastic is seeking an IT Support Admin in Australia to ensure smooth technology operations and assist colleagues with daily tech issues. You will diagnose hardware and software problems, manage the office network, and engage with vendors for hardware procurement.

The role emphasizes problem-solving and collaboration in a distributed company. You'll handle onboarding, user guidance, and ongoing IT service improvements while supporting a range of devices, peripherals, and security measures to

Qualifications

• Associate degree in IT or related field.
• 2+ years in technical support roles.
• 1+ years in network configuration and administration.
• 2+ years in troubleshooting hardware and software.
• Experience with hardware troubleshooting and repair.
• Proficiency with Windows and macOS.
• Familiarity with network configuration and management tools.
• Knowledge of security protocols and firewall management.
• Experience with hardware/software inventory management.
• Ability to analyze system logs for performance issues.
• Hands-on experience with office peripherals.

Responsibilities

• Respond to support requests from team members; diagnose hardware and software issues; document resolutions.
• Monitor system performance; analyze logs; maintain hardware/software inventory.
• Identify and resolve network connectivity issues; manage network security protocols.
• Assist users with software usage; onboard new team members; communicate system updates; gather feedback.

Skills

Windows & macOS proficiency

Network configuration

Hardware troubleshooting

Software troubleshooting

Ticketing systems

Documentation & training

Education

Associate degree in Information Technology

Tools

Network management tools

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

As an IT Support Admin, you'll play a key role in ensuring our technology runs smoothly and efficiently, and you'll be the go-to person for troubleshooting and resolving everyday tech issues that support our team’s productivity. This position allows you to engage in a variety of tasks, from maintaining systems to assisting colleagues with tech-related queries, all while working in a collaborative environment where your input is valued. If you enjoy problem-solving and have a keen interest in technology, this could be a great fit for you.

What You Will Be Doing:

• Respond to technical support requests from team members and diagnose hardware and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
• Monitor system performance and address potential issues promptly. Analyze system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
• Identify and resolve network connectivity issues promptly. Configure and test network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
• Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.

What You Bring:

• Associate degree in Information Technology or related field
• 2+ years with technical support roles
• 1+ years with network configuration and administration
• 2+ years with troubleshooting hardware and software
• Experience with hardware troubleshooting and repair
• Proficiency in operating systems, including Windows and macOS
• Familiarity with network configuration and management tools
• Knowledge of security protocols and firewall management
• Experience with inventory management for hardware and software
• Ability to analyze system logs for performance issues
• Hands-on experience with common office peripherals (printers, scanners, etc.)
• Experience with documentation and user training for software tools
• Proficiency in using ticketing systems for technical support requests.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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