IT Support Engineer — End-User Tech Support & Growth

JobRadars - AU; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Corporate Health Insurance

Career progression opportunities

$3,000 Employee Referral Program

Job summary

JobRadars - AU is looking for a dedicated IT Support professional in Australia, Western Australia. The role involves providing first-level technical support, managing service tickets, and ensuring excellent customer service.

Successful candidates will possess strong analytical skills, a relevant degree, and a commitment to personal development. The position offers various benefits, including paid parental leave and health insurance.

Qualifications

• Degree in Information Technology or equivalent preferred.
• Strong analytical and problem-solving abilities required.
• Experience providing technical assistance across computer systems essential.

Responsibilities

• Provide first-level technical support to end-users.
• Manage support tickets via a ticketing system.
• Maintain documentation of support procedures and resolutions.

Skills

Strong written communication skills

Intermediate Excel skills

Intermediate hardware and software installation and troubleshooting skills

Strong analytical and problem-solving abilities

Experience providing technical assistance and support across computer systems

Excellent customer-facing skills

Education

Degree in Information Technology or equivalent

Degree in Network Engineering or Systems Administration

Job description

JobRadars - AU is looking for a dedicated IT Support professional in Australia, Western Australia. The role involves providing first-level technical support, managing service tickets, and ensuring excellent customer service.

Successful candidates will possess strong analytical skills, a relevant degree, and a commitment to personal development. The position offers various benefits, including paid parental leave and health insurance.