It Onsite Support Engineer

Eil Global; New South Wales; On-site; AUD 40,000 - 60,000; Part time

Job summary

EIL Global is seeking an IT support engineer for on-site, dispatch-based work in East Maitland/Newcastle, NSW. The role covers desktop and network issue handling, OS installation, patching, and on-call ticket-based dispatch.

You will work freelance/part-time from client sites with SLA requirements for same-business-day and next-business-day support, and communicate in Business English plus local language.

Qualifications

• Experience troubleshooting desktop and network issues.
• Installing and upgrading operating systems.
• Installing and applying software and operating system patches.
• Business-level English communication.

Responsibilities

• Provide on-call, ticket-based dispatch support.
• Meet same-business-day (SBD) and next-business-day (NBD) service-level requirements.
• Work at client sites in East Maitland/Newcastle, NSW.

Skills

Desktop support

Networking basics

OS installation

Patching

Break-fix

Wi-Fi basics

LAN/WAN

Office 365

Business English

Job description

Job Description

Greetings,

We are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions

Site Locations: East Maitland, NewCastle, NSW

Mode: Dispatch - On call ticket based/Freelance/Part time/Casual Basis

SLA: SBD and NBD support

Skills & Requirements

• Exp in handling desktop/network issues
• Capable of installing and upgrading Operating Systems
• Install patches
• Software and Hardware Break Fix
• Well versed IT engineer
• Basics of Wi-Fi
• Basics of networks, LAN, WAN, Switch and Router Configuration
• Install and administer MS Office
• Business English with local language

Requirements

• Experience troubleshooting desktop and network issues
• IT support or field service engineering experience
• Software and hardware break-fix support
• Installing and upgrading operating systems
• Installing and applying software and operating system patches
• Basic Wi-Fi troubleshooting and configuration
• Basic LAN and WAN networking knowledge
• Basic switch and router configuration
• Installing and administering Microsoft Office
• Ability to provide on-call, ticket-based dispatch support
• Ability to meet same-business-day (SBD) and next-business-day (NBD) service-level requirements
• Availability for freelance, part-time, or casual assignments
• Business-level English communication
• Fluency in the relevant local language
• Ability to work at client sites in East Maitland/Newcastle, NSW