IT Support and Test Engineer

Protecq ICT Solutions; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

ProTecq, a Melbourne-based IT implementation and consulting company, seeks an IT Support Engineer to implement, configure, maintain and support Microsoft 365, servers, networks, cloud services and backup solutions for client environments.

You will investigate issues, plan upgrades, develop automation scripts, and provide guidance to clients and internal staff to ensure reliable operation and security, with a focus on practical, cost‑effective solutions and long-term relationships.

Qualifications

• At least one year of full-time work experience in IT Support Engineer or Test Engineer.
• A relevant Bachelor's degree or higher is required.
• Strong stakeholder, client and vendor management and communication skills.
• Ability to manage multiple tasks simultaneously.
• Good understanding of IT infrastructure, cloud, networking and Microsoft 365.

Responsibilities

• Implement, configure, maintain and support Microsoft 365 environments and servers for clients.
• Investigate and resolve technical issues across client systems, networks and cloud services.
• Monitor availability and performance of client IT environments to minimize downtime.
• Plan upgrades, deployments and configuration changes per client requirements.
• Test and validate system functionality after deployments and changes.
• Develop scripts and workflows to automate tasks and improve service delivery.

Skills

Stakeholder mgmt

Client comms

Vendor mgmt

Multitasking

IT infrastructure

Education

Bachelor's degree or higher

Tools

Microsoft 365

Windows Server

Cloud services

Backup solutions

Job description

You will be responsible for implementing, configuring, maintaining and supporting Microsoft 365 environments, servers, network infrastructure, cloud services, backup solutions and other business IT systems for clients. You will investigate, diagnose and resolve technical issues affecting client systems, applications, networks, cloud services and related infrastructure, including identifying root causes and implementing appropriate corrective actions.

Key responsibilities

• Implement, configure, maintain and support Microsoft 365 environments, servers, network infrastructure, cloud services, backup solutions and other business IT systems for clients
• Investigate, diagnose and resolve technical issues affecting client systems, applications, networks, cloud services and related infrastructure, including identifying root causes and implementing appropriate corrective actions
• Monitor the availability, performance and reliability of client IT environments and respond to system, network and service disruptions to minimise operational downtime
• Communicate with clients to understand their requirements. Plan and perform system upgrades, software deployments, configuration changes and infrastructure improvements as per client requirements and technical standards
• Test and validate system functionality following software deployments, configuration changes, upgrades and infrastructure modifications to ensure systems operate as intended
• Configure and support Microsoft 365 services, including user accounts, permissions, email, collaboration tools and related cloud-based services
• Assist with the implementation and maintenance of server, network, cloud, backup and IT security solutions, including reviewing existing configurations and recommending improvements where appropriate
• Develop and maintain scripts, configuration procedures and technical workflows to support system deployments, automate routine tasks and improve service delivery
• Provide technical guidance and training to clients and internal support staff on system operation, configuration, maintenance, security practices and troubleshooting procedures
• Prepare and maintain technical documentation, including system configurations, implementation records, troubleshooting procedures, incident resolutions, operational guides and maintenance records

About you

• At least one year of full time work experience in IT Support Engineer or Test Engineer
• At least a relevant Bachelor's degree or higher
• Strong stakeholder, client and vendor management and communication skills
• Ability to manage different tasks at the same time
• Good understanding of IT infrastructure, cloud, networking and Microsoft 365
• Strong problem-solving, communication and team coordination skills
• Familiarity with common ICT Test and Support methods

About us

ProTecq is a Melbourne-based IT implementation and consulting company providing tailored and high-quality technology solutions to businesses across Australia. Our Microsoft-certified team delivers services including Microsoft 365, server and network solutions, IT security, cloud and backup, and ongoing helpdesk support. We focus on practical, cost-effective solutions, responsive service, and building long-term client relationships. Our team also undertakes ongoing training and certification to stay current with the latest technologies and industry standards.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .