Senior Administrator - Support & Operations
HCL Australia Services Pty Ltd
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Job summary
HCLTech in Adelaide, Australia, is seeking a Senior Administrator - Support & Operations to provide Level 1 and Level 2 IT support in a large enterprise environment. You will troubleshoot desktop, laptop, and device issues, manage Windows OS and Microsoft 365 services, and support AD/Entra ID and security settings.
The role requires strong communication, ITIL-aligned incident/change management, and coordination with vendors and remote teams to ensure timely resolution.
Qualifications
- 5+ years in Desktop Support or EUC/IT Operations.
- Strong knowledge of Windows 10/11 Administration and Microsoft 365.
- Experience with Active Directory and Group Policy management.
- Familiar with laptops, desktops, printers, and collaboration tools.
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN, wireless.
- Experience with ITSM tools (ServiceNow, Remedy, Jira) and ITIL basics.
- Strong problem-solving, analytical, and communication skills.
Responsibilities
- Provide first and second-level IT support for hardware, software, network, and end-user issues.
- Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain Windows OS and business apps.
- Administer Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint, Intune.
- Manage AD and Azure Entra ID; control access and policies.
- Perform hardware deployments, imaging, and asset lifecycle management.
- Coordinate with vendors and remote teams to resolve issues.
- Support meeting room tech and video conferencing platforms.
- Maintain records in ITSM platforms; follow ITIL processes.
Skills
Education
Tools
Job description
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Location: Adelaide
Employment Type: Full-Time
Experience Required: 5+ Years
We are seeking a highly motivated and customer-focused Senior Administrator - Support & Operations to provide Level 1 and Level 2 IT support within a dynamic enterprise environment. The ideal candidate will possess strong technical troubleshooting skills, experience with Microsoft technologies, and a passion for delivering exceptional end-user support.
Provide first and second-level technical support for hardware, software, network, and end-user computing issues.
Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, maintain, and support Windows operating systems and business applications.
Administer and support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Microsoft Intune.
Manage user accounts, access permissions, group policies, and security settings through Active Directory and Azure Active Directory (Entra ID).
Perform hardware deployments, upgrades, replacements, imaging, and asset lifecycle management activities.
Coordinate with vendors, remote support teams, and client stakeholders to ensure timely issue resolution.
Support meeting room technologies, audio-visual equipment, video conferencing platforms, and collaboration tools.
Maintain accurate records of incidents, service requests, asset inventory, and knowledge articles within ITSM platforms.
Follow ITIL-based processes for Incident Management, Service Requests, Problem Management, and Change Management.
Conduct proactive health checks on IT infrastructure and endpoint devices to ensure operational stability.
Ensure compliance with client standards, security policies, and operational procedures.
Deliver outstanding customer service and maintain effective communication with users across all levels of the organization.
5+ years of experience in Desktop Support, End User Computing (EUC), or IT Operations.
Strong knowledge of:
Windows 10/11 Administration
Microsoft 365 Suite
Active Directory
Group Policy Management
Experience supporting laptops, desktops, printers, mobile devices, and collaboration tools.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or equivalent.
Familiarity with IT asset management and hardware lifecycle processes.
Understanding of ITIL framework and service management best practices.
Excellent problem-solving, analytical, and troubleshooting capabilities.
Strong verbal and written communication skills with a customer-first approach.
ITIL Foundation Certification.
Microsoft Certifications (M365, Azure, Intune, Endpoint Administrator).
Experience working in enterprise or managed services environments.
Experience supporting meeting rooms and video conferencing technologies such as Microsoft Teams Rooms and Zoom Rooms.
Opportunity to work in a large enterprise environment.
Exposure to modern Microsoft cloud technologies.
Collaborative and supportive team culture.
Professional development and certification opportunities.
Competitive salary and benefits package.
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
Information Technology Services 1,001-5,000 employees
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled US $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled US $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com
What can I earn as an Administration Officer
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