It Support Engineer

Diraq; Australia; On-site; AUD 60,000 - 90,000; Full time

Job summary

Diraq, pioneering the world’s first utility-scale quantum computer, is expanding its IT support to keep teams productive. You’ll handle day-to-day IT support, contribute to endpoint management and access, and help roll out technology across Australia.

We value people who look for root causes, document clearly, and take ownership to prevent recurrence. Join a team shaping transformative tech at Diraq and grow with cross-location collaboration.

Qualifications

• Experience in IT support, service desk, or desktop support.
• Strong troubleshooting and patient problem-solving.
• Experience with Microsoft 365 and modern workplace tech.
• Experience with identity and device management (Entra ID, Intune).
• Excellent communication and ability to document work clearly.
• Careful, organized, and proactive in ownership.

Responsibilities

• Provide day-to-day IT support to staff across Australia.
• Assist endpoint management, access controls, and documentation.
• Support infrastructure projects and technology rollouts.
• Own issues and work to resolve root causes.
• Collaborate with IT & Infrastructure Manager.

Skills

IT support

Troubleshooting

Microsoft 365

Entra ID

Intune

Windows

Communication

Ownership

Documentation

Organization

Tools

Azure

Microsoft Defender

Purview

Copilot

Job description

Description

Diraq is building the world's first utility-scale quantum computer. Our scientists, engineers, and business teams need technology that is reliable, secure, and easy to use so they can stay focused on work that matters.

As Diraq grows, we are bringing more of our IT support capability in-house so that support is closer to our people, faster to respond and better connected to the business. We are looking for an IT Support Engineer who enjoys helping people, solving problems, and improving the systems behind the experience.

You will work closely with our IT & Infrastructure Manager and support colleagues in Australia and across Diraq's other locations. You will handle day-to-day support while also contributing to endpoint management, access, documentation, infrastructure activities, and technology rollouts.

This is not a role where success means closing a ticket and moving on. We want someone who takes ownership, explains things clearly and looks for the underlying issue, so the same problem is less likely to happen again.

Requirements

• Experience in IT support, service desk, desktop support, systems support, or a similar hands-on role.


• Strong troubleshooting skills and the patience to work through problems methodically.


• Experience supporting Microsoft 365 and modern workplace technologies.


• Practical exposure to identity, device or endpoint administration, ideally including Entra ID and Intune.


• Experience supporting Windows devices and applications.


• Clear, friendly communication with people who have different levels of technical confidence.


• A service mindset without a script. You listen, use judgement, and adapt your support to the person and situation.


• Good organisation and attention to detail across tickets, access, devices and documentation.


• A habit of taking ownership and following through rather than passing problems around.


• Curiosity, sound judgement and a willingness to learn across a broad technology environment.

Useful, but not essential

• Experience supporting Linux workstations or users.


• Exposure to Azure, networking, infrastructure administration, scripting, or automation.


• Experience in research, engineering, semiconductors, scientific or another deep-tech environment.


• Familiarity with Microsoft Defender, Purview, Copilot or AI-enabled workplace tools.


• Exposure cybersecurity controls, IT service management practices, or regulated environments.

What success looks like

• People know where to go for help and feel looked after when something goes wrong.


• New starters receive the right equipment and access without unnecessary friction.


• Common issues are resolved quickly, documented clearly, and reduced over time.


• Device, access, and asset records are dependable.


• The IT & Infrastructure Manager can rely on you to own operational work and contribute to larger priorities.


• The in-house support capability becomes more consistent, scalable, and useful as Diraq grows.