IT Support Desk Specialist - End-User Tech & Asset Mgmt

SG Fleet AU; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness days

Parental leave

Milestone awards

Career progression

Learning budget & LinkedIn Learning

Volunteer days

Health support

Descripción de la vacante

SG Fleet AU is seeking a dedicated IT Support Desk professional to manage day-to-day operation, maintenance, and administration of our IT systems, delivering effective end-user desktop and application support.

You will handle first and second line support, incident escalation, asset management, and contribute to IT projects, ensuring SLA-compliant service and a stable technology environment for the business.

Formación

• Experience with Microsoft Intune and device management.
• Working knowledge of PC applications and LAN/WAN technologies including Active Directory, Windows, Office 365, and File & Print.
• Knowledge of Laptop SOE Deployment and OS management.
• Extensive experience trouble shooting basic networking issues.
• Windows 10 & 11 administration.
• Microsoft Azure Cloud and Services.
• Tertiary qualification in Information Technology.

Responsabilidades

• Provide first and second level Desktop support for all IT systems, ensuring SLA compliance.
• Assess, prioritize and allocate incidents to appropriate teams and follow up escalations.
• Support IT end-user oriented projects with hands-on platform implementation.
• Coordinate IT asset management across SG Fleet environment and maintain inventory.
• Record and document helpdesk resolutions and actions taken.
• Ensure all service desk requests are logged for reporting and improvement.
• Represent IT Services to users and promote the team across the company.

Conocimientos

Intune

Endpoint Mgmt

Active Directory

Windows OS

Office 365

Networking basics

Azure Cloud

Educación

Information Technology degree

Descripción del empleo

SG Fleet AU is seeking a dedicated IT Support Desk professional to manage day-to-day operation, maintenance, and administration of our IT systems, delivering effective end-user desktop and application support.

You will handle first and second line support, incident escalation, asset management, and contribute to IT projects, ensuring SLA-compliant service and a stable technology environment for the business.