IT Support Engineer

Denton Corker Marshall; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Training, knowledge sharing and online

AIA Membership (Acumen notes)

Job summary

Denton Corker Marshall is seeking a proactive IT Support Engineer in Melbourne to provide end-user support, manage Windows devices with Intune and Group Policy, and oversee software deployments across the studio.

The role emphasizes problem-solving, direct user interaction, and ownership of device management and modern workplace technologies in a professional services environment.

Qualifications

• Relevant IT qualifications or equivalent industry experience.
• Experience in IT Support Engineer, Service Desk, Desktop Support, or similar role.
• Strong experience supporting Microsoft-based environments.
• Excellent knowledge of Windows 11 administration and troubleshooting.
• Hands-on experience with Microsoft Intune and endpoint management.
• Experience administering Group Policy.
• Strong understanding of Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Experience with workstation imaging, software deployment, and device lifecycle management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first and second-level technical support to staff across multiple office locations.
• Respond to and resolve service requests, incidents, and technical issues promptly.
• Troubleshoot hardware, software, OS, and Microsoft 365 issues.
• Administer Windows devices using Microsoft Intune and Group Policy.
• Deploy, configure, secure, and support endpoint devices and ensure security compliance.
• Maintain device compliance policies and security baselines.
• Package, deploy, update, and remove software across the organisation.
• Administer software rollouts and updates using Intune and other platforms.
• Build, maintain, and support workstation imaging and deployment processes.
• Prepare and provision new devices for staff and manage workstation lifecycle.
• Provide support for Microsoft Teams Rooms and meeting room technology.
• Maintain IT asset records, support docs, and knowledge base.
• Support testing, deployment, and user adoption for new technologies.
• Provide input during infrastructure and application changes.

Skills

Customer service

Troubleshooting

End-user support

Windows 11 admin

Microsoft 365

Education

Information Technology qualification

Tools

Microsoft Intune

Group Policy

Windows 11

Microsoft 365

Teams Rooms

Job description

Denton Corker Marshall is seeking a proactive and customer-focused IT Support Engineer to join our Melbourne studio. Reporting to the Head of Systems & Technology, this role is responsible for providing technical support across the business, maintaining the end-user computing environment, administering Microsoft 365 and endpoint management platforms, and ensuring staff have the technology and support they need to work effectively. This is a hands-on position suited to someone who enjoys solving problems, working directly with users, and taking ownership of device management, software deployment, and modern workplace technologies in a professional services environment.

Key responsibilities

Provide first and second-level technical support to staff across multiple office locations.

Respond to and resolve service requests, incidents, and technical issues in a timely manner.

Troubleshoot hardware, software, operating system, and Microsoft 365 issues.

Administer and maintain Windows devices using Microsoft Intune and Group Policy.

Deploy, configure, secure, and support endpoint devices, ensuring compliance and security standards are maintained.

Implement and maintain device compliance policies, security baselines, and configuration profiles.

Package, deploy, update, and remove software across the organisation.

Administer software rollouts and application updates using Intune and other platforms.

Build, maintain, and support workstation imaging and deployment processes.

Prepare and provision new devices for staff and manage workstation lifecycle programs.

Provide support for Microsoft Teams Rooms and meeting room technology.

Maintain IT asset records, support documentation, and knowledge base articles.

Support testing, deployment, and user adoption activities for new technologies.

Provide technical input and operational support during infrastructure and application changes.

About you

Relevant qualifications in Information Technology, Computer Science, or equivalent industry experience.

Demonstrated experience in an IT Support Engineer, Service Desk, Desktop Support, or similar role.

Strong experience supporting Microsoft-based environments.

Excellent knowledge of Windows 11 administration and troubleshooting.

Hands-on experience with Microsoft Intune and endpoint management.

Experience administering Group Policy.

Strong understanding of Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.

Experience with workstation imaging, software deployment, and device lifecycle management.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication and customer service skills.

Flexible working arrangements

Training, knowledge sharing, and access to online learning resources

AIA Membership (including Acumen practice notes)

A multicultural and inclusive studio culture, with regular social activities and wellbeing initiatives

About us

Denton Corker Marshall is an internationally recognised design practice delivering architecture, planning and design projects across Australia and internationally. We foster a collaborative, inclusive and innovative workplace where our people are empowered to contribute, learn and grow.