IT Support Analyst: Network, Security & Helpdesk

Ignite.; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Rewards program

Health benefits

Travel discounts

Beachfront office

Job summary

Ignite is seeking an IT Support Officer for Broadbeach, QLD to deliver frontline technical helpdesk support to end-users and maintain secure, high-performing IT environments across our multi-site operations.

You'll install, configure, and troubleshoot hardware and software, manage incidents via ticketing, support networking, and apply security patches while delivering excellent customer service in a dynamic team setting.

Qualifications

• Bachelor's degree or equivalent practical experience in IT.
• Proven experience in IT Helpdesk or Service Desk environment.
• Experience supporting users and multi-site ICT environments.
• Strong knowledge of LAN/WAN/WLAN and networking troubleshooting.
• Proficiency with Windows and macOS and common business software.

Responsibilities

• Provide first-line technical support to end-users and resolve hardware, software, and system issues.
• Manage incidents via ticketing system and ensure SLA compliance and proper documentation.
• Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software.
• Perform system upgrades, software updates, and security patching activities.
• Support LAN, WAN, and WLAN environments and troubleshoot connectivity issues.
• Deploy and configure laptops, workstations, and user accounts in line with security requirements.
• Maintain IT security standards including access management, backups and policy compliance.
• Identify opportunities to improve IT processes and service delivery.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

First-line support

Customer service

Networking fundamentals

Windows support

macOS support

IT security

Education

Bachelor's degree in Information Technology or related discipline

Tools

Ticketing system

LAN/WAN hardware

Job description

Ignite is seeking an IT Support Officer for Broadbeach, QLD to deliver frontline technical helpdesk support to end-users and maintain secure, high-performing IT environments across our multi-site operations.

You'll install, configure, and troubleshoot hardware and software, manage incidents via ticketing, support networking, and apply security patches while delivering excellent customer service in a dynamic team setting.