IT Support

SF International; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

S.F. Holding Co., Ltd. is seeking a proactive IT Support Officer to deliver day-to-day IT support and assist with digitalisation initiatives across the business. You will support IT equipment, systems, network connectivity, and collaborate with the HQ Technology/IT team on internal network configuration and related services.

You will also help develop data visualisation dashboards to improve management visibility and reduce manual processes across functions, enabling operational efficiency.

Qualifications

• Qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT Support/Help Desk/Desktop Support preferred.
• Good knowledge of Windows, Microsoft 365, software installation, and troubleshooting.
• Basic understanding of LAN, Wi‑Fi, VPN, and general network configuration.
• Strong troubleshooting, communication, and coordination skills.
• English and Mandarin communication skills are highly regarded.
• Experience with Power BI, data visualisation, dashboards, or workflow automation would be an advantage.

Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, system, and network-related issues.
• Set up, configure, maintain, and manage company computers, printers, scanners, and other IT equipment.
• Support employee IT onboarding/offboarding, including system access, account setup, and equipment allocation.
• Work closely with Headquarters IT team on internal network configuration, IT systems, security requirements, and other technology-related projects.
• Maintain IT assets, system records, and relevant IT documentation.
• Support the development of data visualisation dashboards and digital management tools across different business functions.
• Assist in converting business requirements and operational data into meaningful dashboards (warehouse utilisation, productivity, revenue, etc.).
• Coordinate with departments to collect data and support digital solutions implementation.

Skills

IT support experience

Windows & Microsoft 365

LAN/Wi‑Fi/VPN

Troubleshooting & communication

Team coordination

English & Mandarin

Dashboard/datas viz familiarity

Proactive hands-on

Education

IT/CS degree

Tools

Power BI

Microsoft 365

Network tools

Job description

S.F. Holding Co., Ltd. (Stock Code: 002352.SZ, 6936.HK) was founded in 1993 in Shunde, Guangdong, with its headquarters located in Shenzhen, China. After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.

SF continues to expand and optimize its logistics ecosystem, offering a wide range of services including time-definite express, economy express, freight, cold chain and pharmaceutical logistics, intra-city instant delivery, international express, international freight forwarding, and supply chain solutions. With advanced technological capabilities, SF is building a digital supply chain ecosystem and is committed to becoming a “globally respected and leading intelligent logistics solutions provider.”

SF upholds its core values of “Customer Centered, Honesty Based, and Love Oriented,”and embraces a corporate spirit of Be professional & dedicated, Be self-critical, Be pioneering.The company is dedicated to continuously enhancing customer experience and service value.

Company Introduction

S.F. Holding Co., Ltd. (Stock Code: 002352.SZ, 6936.HK) was founded in 1993 in Shunde, Guangdong, with its headquarters located in Shenzhen, China. After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.

SF continues to expand and optimize its logistics ecosystem, offering a wide range of services including time-definite express, economy express, freight, cold chain and pharmaceutical logistics, intra-city instant delivery, international express, international freight forwarding, and supply chain solutions. With advanced technological capabilities, SF is building a digital supply chain ecosystem and is committed to becoming a “globally respected and leading intelligent logistics solutions provider.”

SF upholds its core values of “Customer Centered, Honesty Based, and Love Oriented,”and embraces a corporate spirit of Be professional & dedicated, Be self-critical, Be pioneering.The company is dedicated to continuously enhancing customer experience and service value.

Position Summary

We are seeking a proactive and hands-on IT Support Officer to provide day-to-day IT support and assist with the implementation of technology and digitalisation initiatives across the business.

The role will support company IT equipment, systems, network connectivity, and general technical issues, while working closely with the Headquarters Technology/IT team on internal network configuration and other IT-related services. The position will also support business digitalisation and data visualisation initiatives to improve management visibility, reduce manual processes, and enhance operational efficiency.

Key Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, system, and network-related issues;
• Set up, configure, maintain, and manage company computers, printers, scanners, and other IT equipment;
• Support employee IT onboarding/offboarding, including system access, account setup, and equipment allocation;
• Work closely with the Headquarters Technology/IT team on internal network configuration, IT systems, security requirements, and other technology-related projects;
• Maintain IT assets, system records, and relevant IT documentation;
• Support the development of data visualisation dashboards and digital management tools across different business functions;
• Assist in converting business requirements and operational data into meaningful dashboards, including warehouse utilisation, productivity, customer and revenue performance, costs, project progress, headcount, and turnover;
• Coordinate with different departments to collect and organise data and support the implementation of digital solutions;
• Identify opportunities to reduce manual processes and improve operational efficiency through digitalisation and automation;
• Support other IT and technology-related tasks as required.

Key Requirements / Skills

• Qualification in Information Technology, Computer Science, Information Systems, or a related field;
• Previous experience in IT Support, Help Desk, Desktop Support, or a similar role is preferred;
• Good knowledge of computer hardware, Windows, Microsoft 365, software installation, and troubleshooting;
• Basic understanding of LAN, Wi-Fi, VPN, and general network configuration;
• Strong troubleshooting, communication, and coordination skills;
• Proactive, hands-on, and able to work effectively with both business users and technical teams;
• English and Mandarin communication skills are highly regarded due to regular coordination with the Headquarters Technology/IT team;
• Experience with Power BI, data visualisation, dashboards, or workflow automation would be an advantage