Incident Process Lead – ITIL Governance for Govt

Kinetic IT; Canberra; Hybrid; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid options

Flexible hours

Mobility & part-time options

Employee discounts platform

Discounted gym membership

Wellbeing resources

Zusammenfassung

Kinetic IT is seeking an experienced Incident Process Manager to own and continuously improve the end-to-end Incident Management process within a government service environment. You will work with service teams and stakeholders to embed consistent ways of working and strengthen process controls.

Based on a federal government site, the role requires Australian citizenship and active NV1/NV2 clearance. Hybrid or flexible options may be available where feasible.

Qualifikationen

• Australian Citizenship with active NV1 or NV2 Government security clearance (AGSVA).
• Strong knowledge of ITIL practices, service management and end-to-end Incident Management process design, governance and improvement.
• Experience managing incident processes, service level performance, escalations, stakeholder communications, reporting and measurable controls across a service management platform.
• Confident stakeholder engagement skills to drive process adoption and improvement across technical, operational and service management teams.

Aufgaben

• Own and continuously improve the end-to-end Incident Management process across the department’s service environment.
• Ensure incidents are logged, categorised, prioritised, assigned and resolved in line with agreed service levels and process requirements.
• Develop and maintain incident policies, procedures, process maps, escalation paths and controls aligned with ITIL, customer requirements and governance obligations.
• Monitor incident trends, performance and compliance to identify risks, recurring issues and practical service improvements.

Kenntnisse

ITIL practices

Incident Management

Security clearance NV1/NV2

Stakeholder engagement

Jobbeschreibung

Kinetic IT is seeking an experienced Incident Process Manager to own and continuously improve the end-to-end Incident Management process within a government service environment. You will work with service teams and stakeholders to embed consistent ways of working and strengthen process controls.

Based on a federal government site, the role requires Australian citizenship and active NV1/NV2 clearance. Hybrid or flexible options may be available where feasible.