Frontline IT Service Desk Officer - Head Office & Schools

Catholic Education in the Diocese of Cairns; Cairns Regional; Sur place; AUD 93 000 - 105 000; Plein temps

Avantages offerts par ce poste

Employer superannuation contribution

Annual leave loading 17.5%

Parental leave 14 weeks

Long service leave

Employee Assistance Program

Fitness Passport

Résumé du poste

Catholic Education in the Diocese of Cairns invites applications for an IT Technical Support Officer (Service Desk). Based at our Cairns head office, you will provide frontline IT assistance to staff and across schools, blending patient user support with technical troubleshooting.

This full-time, permanent role requires strong customer service, clear communication, and a team‑oriented approach. You will travel to school sites around Cairns and the Northern Beaches, supporting AV equipment,

Qualifications

• Experience in supporting Information Technology systems.
• Strong customer service focus and a professional approach.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide daily front-line service desk support for staff and sites.
• Assist with meeting rooms, AV equipment, printers, desktops and collaborative technologies.
• Travel to school sites across Cairns and the Northern Beaches as required.

Connaissances

Customer service

IT support

Interpersonal skills

Organisational skills

Professional presentation

Team collaboration

Description du poste

Catholic Education in the Diocese of Cairns invites applications for an IT Technical Support Officer (Service Desk). Based at our Cairns head office, you will provide frontline IT assistance to staff and across schools, blending patient user support with technical troubleshooting.

This full-time, permanent role requires strong customer service, clear communication, and a team‑oriented approach. You will travel to school sites around Cairns and the Northern Beaches, supporting AV equipment,