IS&T Customer Service Manager (Police)

South Australia Police; Adelaide; On-site; AUD 124,000 - 151,000; Full time

Job summary

South Australia Police seeks a Manager, Customer Service to lead the newly created Customer Service Branch, enabling SAPOL staff to work effectively through reliable ICT services. You will oversee technology supply and maintenance, plus support to users via the Service Desk and operational tech teams.

You will work with other IS&T managers to ensure availability and quality of services, align with policy requirements, and support a culturally responsive, inclusive workplace.

Qualifications

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• The incumbent may be assigned to other duties at this remuneration level or equivalent.
• Some out of hours work and intra/interstate travel may be required.
• Tertiary qualification in Information Technology or related discipline.
• The incumbent is required to participate in SAPOL’s iEngage program.

Responsibilities

• Lead and manage the Customer Service Branch to provide critical SAPOL services.
• Supply and maintain technology and equipment for SAPOL staff.
• Provide user support through Service Desk and operational technology support.
• Collaborate with other operational managers to ensure IS&T service availability and quality.

Education

Tertiary qualification in Information Technology or related discipline

Job description

South Australia Police seeks a Manager, Customer Service to lead the newly created Customer Service Branch, enabling SAPOL staff to work effectively through reliable ICT services. You will oversee technology supply and maintenance, plus support to users via the Service Desk and operational tech teams.

You will work with other IS&T managers to ensure availability and quality of services, align with policy requirements, and support a culturally responsive, inclusive workplace.