Service Desk Officer

South Australia Police; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Job summary

South Australia Police is seeking a Service Desk Officer within the Information Systems and Technology (IS&T) Service in Adelaide. The role provides first level ICT advice and support to SAPOL staff, helping users resolve problems and use technology effectively.

This short-term contract role offers the chance to contribute to frontline policing and corporate operations, with flexibility to accommodate out-of-hours work and intra/interstate travel as needed.

Qualifications

• Customer service experience within a public sector or ICT context preferred.
• Ability to provide basic ICT guidance and troubleshoot common issues.
• Good communication and teamwork to support SAPOL users.

Responsibilities

• Provide first level ICT advice and support to all SAPOL staff.
• Assist users in effectively utilising technology to undertake their roles.
• Refer more complex issues to appropriate IS&T teams as needed.

Skills

Customer service

ICT support

Problem solving

Job description

full-time vacancy up to 29/05/2027. The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services.

South Australia Police

Job reference: 863263

Location: 5000 - ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone

full-time vacancy up to 29/05/2027. The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services. The Customer Service Branch is part of the Operational Services stream and provides a range of services to assist all SAPOL staff effectively undertake their role. The Branch provides an efficient customer interface, ensuring users problems are resolved, or assigned to the appropriate area within IS&T for resolution. The Branch provides equipment such as computers, radios and other devices to SAPOL. The Branch provides support to users of operational applications and technology. The Service Desk Officer is accountable for the provision of effective first level ICT advice and support to all areas of SAPOL, providing a customer centric function to support end users to effectively utilise technology to undertake their role.

Special Conditions

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• The incumbent may be assigned to other duties at this remuneration level or equivalent.
• Some out of hours work and intra/interstate travel may be required.
• The incumbent is required to participate in SAPOL’s iEngage program.

Salary

ASO3 - $74,095 - $78,694 per annum.

Enquiries

Neetu Singh

0468 076 745

[email protected]

South Australia Police is dedicated to strengthening trust and collaboration with First Nations communities in South Australia as we shape a culturally responsive and inclusive workplace for First Nations employees. Our vision is to create safer communities by strengthening the bonds of mutual respect, understanding, and partnerships between police and First Nations peoples. By deepening our appreciation and understanding of First Nations cultures and acknowledging the past, we are committed to focusing on the present and moving forward together into the future. To strengthen our workforce, South Australia Police encourage applications from First Nations peoples. South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. People with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.

Applications close: 26/11/2026 5:00 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.